Published by MobileUp Software

Report an issue with UVU Alumni.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with UVU Alumni?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MobileUp Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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UVU Alumni Customer Insights

Steps to Troubleshoot & Fix UVU Alumni Issues

1. Fix UVU Alumni Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UVU Alumni: Restarting the app will resolve most errors.
  2. Update the UVU Alumni App. Here is how:
    1. On Android goto PlayStore » Search for "UVU Alumni" » Open UVU Alumni » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UVU Alumni » click "UPDATE".
  3. Clear UVU Alumni app cache: Clearing cached data will force your app to retrieve the latest data directly from UVU Alumni servers.
    1. On Android, goto Settings » Apps » Select "UVU Alumni" » click Storage » click "Clear Cache".
  4. Check UVU Alumni app permissions. If any of these permissions required to use your device's features are disenabled, UVU Alumni might not work.
  5. Uninstall and reinstall UVU Alumni. If nothing else has worked, completely uninstall UVU Alumni then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UVU Alumni not working


2. Fix UVU Alumni Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UVU Alumni be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UVU Alumni not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UVU Alumni may not be able to connect to the Internet when running in the background.

Reported Issues