Published by FUNKE MEDIENGRUPPE

Report an issue with News38.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with News38 – News aus Niedersachse?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FUNKE MEDIENGRUPPE to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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News38 Customer Insights

Steps to Troubleshoot & Fix News38 Issues

1. Fix News38 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart News38: Restarting the app will resolve most errors.
  2. Update the News38 App. Here is how:
    1. On Android goto PlayStore » Search for "News38" » Open News38 – News aus Niedersachse » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for News38 » click "UPDATE".
  3. Clear News38 – News aus Niedersachse app cache: Clearing cached data will force your app to retrieve the latest data directly from News38 servers.
    1. On Android, goto Settings » Apps » Select "News38 – News aus Niedersachse" » click Storage » click "Clear Cache".
  4. Check News38 app permissions. If any of these permissions required to use your device's features are disenabled, News38 might not work.
  5. Uninstall and reinstall News38. If nothing else has worked, completely uninstall News38 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing News38 not working


2. Fix News38 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make News38 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to News38 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, News38 may not be able to connect to the Internet when running in the background.

Reported Issues