Contact FOCUS online Customer Service

Why chat with our AI FOCUS online Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of FOCUS online.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. No paid options as well.It's a serious drawback for me as a German learner that I can not select words/sentences to copy into a dictionary or google translate, so I need to read Spiegel instead.

2. but why are all titles / headlines always cut short, sentences not complete ? one could reduce the size of the corresponding picture and there would be enough space for full sentences.

3. When I click on the push notifications it goes directly to the end of the entire News Ticker article si I have to scroll all the way up for the latest news.

4. Hope an update comes soon that fixes this bug.I used to love this app, did even buy the magazin for years.

5. Your critical thinking was replaced by assisted thinking and has nothing to with investigative journalism anymore.

6. Therefore Focus is not my primary online go-to place.The app works well.

7. thats why only 4 stars.Last update is worthless.

8. News come across easily and regularly.waste of space.

9. Truly disappointing.Would be a perfect app but those annoying ads you can't disable just ruined it for me.

10. It's a pity.Website would be sufficient.

11. great app with all features one needs.

1. Fix FOCUS online Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FOCUS online: Restarting the app will resolve most errors.
2. Update the FOCUS online App. Here is how:
   1. On Android goto PlayStore » Search for "FOCUS online" » Open FOCUS online - Nachrichten » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FOCUS online » click "UPDATE".
3. Clear FOCUS online - Nachrichten app cache: Clearing cached data will force your app to retrieve the latest data directly from FOCUS online servers.
   1. On Android, goto Settings » Apps » Select "FOCUS online - Nachrichten" » click Storage » click "Clear Cache".
4. Check FOCUS online app permissions. If any of these permissions required to use your device's features are disenabled, FOCUS online might not work.
5. Uninstall and reinstall FOCUS online. If nothing else has worked, completely uninstall FOCUS online then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FOCUS online not working

2. Fix FOCUS online Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FOCUS online be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FOCUS online not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FOCUS online may not be able to connect to the Internet when running in the background.