Contact Miles Customer Service

Why should I report an Issue with Miles - Travel, Shop, Get Cash?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ConnectIQ Labs Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have contacted customer service on more than one occasion -- once, thanks to my location app, I was able to send a detailed list of all the miles from a recent trip, and they threw 300 miles into my account with an apology (I had over 800 miles on the trip, so I was awarded less than half).

2. I travel a minimum of 30 miles a day, and I get credit for 1 out of 5 trips made.

3. I am missing days worth of trips and when a trip is recognized I get credit for only part of the distance.

4. If they fix the issue with not documenting all my travel destinations; I'll change my rating.The app makes it seem like you get free items for however many 'miles' you go.

5. this app is false advertising.Just drove almost 600 miles round trip and did not receive a single mile.

6. Update 3/27 Still not getting credit for all my trips, can't get to gold if they do not count all the trips.

7. App has been removed!Inaccurate tracking of miles & time.

8. I've been having repetitive cases where trips aren't being detected at all.

9. Unfortunately it doesn't credit all of your travel points so you miss out on a lot of points.

10. If you don't travel a lot i wouldn't recommend this app due to the fact that it cost a lot of mile points to get a half decent reward.

11. Have not been able to get all the points with getting upper levels.

1. Fix Miles Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Miles: Restarting the app will resolve most errors.
2. Update the Miles App. Here is how:
   1. On Android goto PlayStore » Search for "Miles" » Open Miles - Travel, Shop, Get Cash » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Miles » click "UPDATE".
3. Clear Miles - Travel, Shop, Get Cash app cache: Clearing cached data will force your app to retrieve the latest data directly from Miles servers.
   1. On Android, goto Settings » Apps » Select "Miles - Travel, Shop, Get Cash" » click Storage » click "Clear Cache".
4. Check Miles app permissions. If any of these permissions required to use your device's features are disenabled, Miles might not work.
5. Uninstall and reinstall Miles. If nothing else has worked, completely uninstall Miles then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Miles not working

2. Fix Miles Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Miles be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Miles not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Miles may not be able to connect to the Internet when running in the background.