Contact Pocoyo Puzzles Customer Service

Why should I report an Issue with Pocoyo Puzzles: Games for Kids?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zinkia Entertainment, S.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Garbage! Tried several times of uninstalling and reinstalling but it doesn't work! Waited almost five minutes and it never goes beyond a blank screen.

2. 5/5 stars! 🤩Doesn't seem to work? Launches to a grey-black gradient, and that's all.

3. Great little animations after correctly solving each puzzle.

4. And lots of different puzzle types to chose from.

5. Maybe I need more free space? Dunno.

6. Too bad because my little one would have loved it.My kids and I love this app.

1. Fix Pocoyo Puzzles Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pocoyo Puzzles: Restarting the app will resolve most errors.
2. Update the Pocoyo Puzzles App. Here is how:
   1. On Android goto PlayStore » Search for "Pocoyo Puzzles" » Open Pocoyo Puzzles: Games for Kids » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pocoyo Puzzles » click "UPDATE".
3. Clear Pocoyo Puzzles: Games for Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from Pocoyo Puzzles servers.
   1. On Android, goto Settings » Apps » Select "Pocoyo Puzzles: Games for Kids" » click Storage » click "Clear Cache".
4. Check Pocoyo Puzzles app permissions. If any of these permissions required to use your device's features are disenabled, Pocoyo Puzzles might not work.
5. Uninstall and reinstall Pocoyo Puzzles. If nothing else has worked, completely uninstall Pocoyo Puzzles then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pocoyo Puzzles not working

2. Fix Pocoyo Puzzles Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pocoyo Puzzles be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pocoyo Puzzles not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pocoyo Puzzles may not be able to connect to the Internet when running in the background.