Published by Dreame Media on Mar 1, 2024

contact Yugto Chat with our AI-based Yugto Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Yugto?



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Why chat with our AI Yugto Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Yugto.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Pity me (penniless).Stories are good and i love it.but sad to say when i try to lick the vedio to watch and get the free coins.vedio did work it.always show something wrong try i again.i hope u can fix it.stories are good but i'm so much dissapointed that when i logged out the apps i lost everything in my library... sayang naman yung mga purchased chapters ko na nagustuhan kong mga stories.I enjoy reading story.

2. App is not worth it....grammatically incorrect stories that mostly sound like they were written by horny teenagers...you've either gotta wait months to finish a story or pay about $30 for each book unlocking each chapter.A lot of books that I purchased from different writers are quite expensive.

3. Sadly the books that I purchased from yugto some of them already unlocked quite dissapointed.I purchased lots of books and downloaded it so that I could read it again, but in a few months, I was trying to re-read them, but I need it to pay for it again.. like are you kidding me? It was expensive!!! And i need to pay it again? What a ripped off!A lot of Pretty stories.

4. The stories are all interesting though but you guys really need to improve on ways to unlocking a new chapter else people will just keep uninstalling it.

5. I think it'll be more better if the points to unlock new chapters is easy to get or easily unlocked with your Data just like other apps.

6. Other ebook apps that i have does not have that problem when changing the font size.I recently downloaded this app and I'm yet to complete any novel.

7. Just feeling frustrated because you need to purchase coins to unlock the chapters.

8. ....but sad its because you need coin to read every chapter..😒😒😒I can no longer pay with my preferred method.

9. I'll just be in both apps to collect daily coins.The story so far are good.

10. But the every time I'm reading and adjusting the font size some words are cut or missing.

11. Not encouraged anymore to buy coins as convenient options are either removed or limited.

Steps to Troubleshoot & Fix Yugto Issues

1. Fix Yugto Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Yugto: Restarting the app will resolve most errors.
  2. Update the Yugto App. Here is how:
    1. On Android goto PlayStore » Search for "Yugto" » Open Yugto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yugto » click "UPDATE".
  3. Clear Yugto app cache: Clearing cached data will force your app to retrieve the latest data directly from Yugto servers.
    1. On Android, goto Settings » Apps » Select "Yugto" » click Storage » click "Clear Cache".
  4. Check Yugto app permissions. If any of these permissions required to use your device's features are disenabled, Yugto might not work.
  5. Uninstall and reinstall Yugto. If nothing else has worked, completely uninstall Yugto then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Yugto not working


2. Fix Yugto Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Yugto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Yugto not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Yugto may not be able to connect to the Internet when running in the background.

Reported Issues

β€” 1 year ago by Mapilisa Macaraeg

Paid the subscription but can't open chapters

β€” 1 year ago by Sally U Maguling

Hello.. How to retrieve my account in yugto?

β€” 1 year ago by Emelyn Espiritu

I can't open my yugto

β€” 1 year ago by Arnold Franz Lagrimas

I don't want ut. I pay but i cannot open any books

β€” 2 years ago by Erma Beso

pls. cancel payment to my Gcash account, because I delete Yugto lite already to my phone.

β€” 2 years ago by Erma Beso

pls. cancel my subscription Yugto lite because I don't have enough money & ican't pay it any more.

β€” 2 years ago by Erma Beso

pls. cancel my Yugto lite monthly subscription because I can't pay it any more

β€” 2 years ago by Erma Beso

pls. cancel my Yugto lite subscription.

β€” 2 years ago by Erma Beso

i want to Delete my yugto account

β€” 2 years ago by Nelly azul

Called request subscription in not pay for yuogto novel tink you

β€” 2 years ago by Nelly azul

Called request subscription in not pay for yuogto novel tink you

β€” 2 years ago by Jeralden Cataluna

I will cancel my monthly subscription

β€” 2 years ago by PhαΊ‘m TrΓ­ Đức

ChΖ°a thα»±c hiện giao dα»‹ch

β€” 2 years ago by Diogenes

Delete It

β€” 2 years ago by Gennie Albaladejo

Si dok at c mam

β€” 2 years ago by Kimberly

Please cancel the pay on may gcash account because 1month ago i delete the yugto lite on may phone

β€” 2 years ago by Julius Bianan

I lost my library and points coins

β€” 2 years ago by Jessica

I would like to transfer my account to a new cellphone with all of the books that I have purchased. How do I do that.

β€” 2 years ago by Miriam arao

I cannot buy coinsπŸ˜ͺ

β€” 2 years ago by ChanMae

THIS ARE THE LIST OF MY STORIES IN MY LIBRARY THAT I BOUGHT AND SOME ARE FREE READING.. DELTA MONTEMAYOR QUADRUPLETS DELTA & CASSANDRA VILLEGAS THE BILLIONAIRE'S SEX SLAVE ZEDRICH VAN LEEUWEN & AKIRA VENTURA MY SON's FATHER Dylan Zayne Chan & Kristin Vasquez MY CONTRACT WIFE Froilan Ignacio & Lorrene Samonte PLEASE REMEMBER ME MY SWEETHEART DOMINIC MONTEFALCO & MARA SALVADOR I SOLD MY VIRGINITY TO A BILLIONAIRE LESTER DELMONDRAGON & VERONICA STEP BROTHER RAFAEL GABRIEL & SABRINNE KATE FAJARDO (Sab) YOUR MINE / The Agent Series 4 SHY LEDESMA & Gov. ADAM JAMES SMITH HER BLEEDING HEART (De Lorenzo 3) NATALIE KIM SUBIDO (San Andres) & NEXUS RIX DE LORENZO CATCHING FEELING HANNA & TERRENCE THE BILLIONAIRE'S SURROGATE IVORY PEREZ & XAMUEL ANTHONY CUANCO BILLION-DOLLAR SEX CONTRACT (BOOK1) BABI ANDRADE & YVO EZEKIEL ZERON HER EX SEX-MATE (BOOK 2) BABI ANDRADE & YVO EZEKIEL ZERON CLOSER RUSSEL SEBASTIAN & SHINE ALONZO WANTED UGLY SECRETARY GAVIN SALVADOR & CAROL OO NGA PALA, WALANG TAYO HANNAH ERIN REYES ALCANTARA & ADAM ZUNIGA ONE NIGHT,ONE MISTAKE (La Gresa Series #2) VEXANA CORDOVA (Vexie) & LEON LA GRESA ONE LAST CRY FOR A MAFIA BOSS IRISH SERRANO (Caroline Gomez) & COLLIN MADRIGAL LUCAS SEBASTIAN III JUDITH DE DIOS & LUCAS SEBASTIAN III I OWNED HER SINCE SHE'S FIFTEEN KATE CASTRO & RASHLEY VILLAFUERTE NEVER ENDING LUST(Cougar Series#37) OLIVIA MELENDREZ & CHASE WILSON KING THE COLD HUSBAND JASMINE DELA TORRE & MIKE BUENAVENTURA MR. HENDERSON: THE FATHER OF MY CHILD (holand series 1)- SPG SHEINA DEL MONTE & LIAM AXEL HENDERSON HER BEAUTY IN HIS EYES GEOFFREY FAIFORD & HONEY SWEET GO DADDY' JEWEL (SILVA MEN) JEWEL REYES & DADDY JULIO, UNCLE BRUNO, UNCLE FABIO & KUYA YAGO A SUMMER WITH SHERRI SHERRI & GIOVANNI AND GIDEON VALDEZ THE JOCK OF MY LUST LAVINIA & AXID STONE & ORION CARTE BELLA ANTONIO & ALEXANDRO SANTORO(ZANDRO) DADDY'S OBSESSION GALE (Galerica Mapalad & SEAN (Seanito Alvinder) SI DOK AT SI MAM DR. LEONARD CARPIO & JASMINE DOMINGO LUST IN LOVE KATHERINE MIRASOL & VINCE ANDREI DE SILVA (ANDREW) THE KING'S BABY DORCASI Y SHIEK AL MAKTOUM & AQUARRIOUS SEBASTIAN (AQUA) I HAVE TWO HUSBAND (Under Pleasure Book II) UNOH MALIK & DHOZ MALIK (Twin brother) & VAWN RASHNIL ONE NIGHT STAND LAILA MANASALA & LEONARDO MARRIED TO A HOT MAGNATE (BOOK I) LIANNA PEREZ HENSON & VAUGHN FILAN THE IGNORED WIFE (BOOK II) FREE STORY LIANNA PEREZ HENSON & VAUGHN FILAN AN ALMOST FORGOTTEN LOVE STORY (FREE STORY) by jazlykdat ELAIJEN MARTIN & ANDREI ARAMIN, MARK QUIN DESTINY WILL CHASE YOU WYLENE OCAMPO & JAYDEN CASTILLO DYING INSIDE TO HOLD YOU (Book I) FREE NATHANIEL INOCENCIO & GRACIELLA GONZALEZ DYING INSIDE TO HOLD YOU (Book II) FREE MATTHEW & TENTEN KIERSTENN MY INNOCENT WIFE MALZIA RHEIGN KIM & VAUGHN REED ZHANG I SEE A MONSTER (FREE) ABEGAIL AMEITYST FALCON & ARKANIUS - THE WEREWOLF MY XL BOSS LARA & MAXIMO WINSTON AN INNOCENT ANGEL SOPHIA & SHAWN HIRED TO LOVE (KANTO BOYS SERIES)FREE TERIA TORRES & KOKOY SAMANIEGO MY PERVERTED DORMMATE ( BOOK 1 ) Lyra Kaye Costello & James Marcus Corrigan OWNED BY A BEAST Lyanna & Xyro Valmon (Mr. X) IMPERIAL UNIVERSITY (Baddass Empress) Book ll MY SUGAR DADDY Chanel Owens & Alex Wilson CLAIMING HER AGAIN KHYRA MONTERO & SPENCER SALVATORE UNDERGROUND ROMAN Series #1: TYERON BON VANDERBURGH & LHALHAINE (MERIEL LHALHAINE NIGHT MANDAYOG-LYN) LIRAH GOT A GUN (Under Pleasure Book IV) Lirah & Thunder THE PORN CASTING (Under Pleasure Book III) MARIA CLARITA PANEJAS (RIA RIDA) RAMESES LEVEIGN & DHIZASTER LAXAMANA (DUNCAN) THE BILLIONAIRE'S YOUNG WIFE STRAWBERRY LYCEE MENDOZA & DRAKE SPENCER AGONCILLO

β€” 2 years ago by ChanMae

PLEASE HELP ME TO RECOVER MY ACCT. I DID NOT REGISTER MY EMAIL I JUST ONLY OPEN MY GOOGLE ACCT. Chan Mae. I try to open my acct. Chan Mae or Chan Mae 0513 but still is empty. I have a lot of stories that i bought already and i have still coinds there that i boight yesterday. I TRIED now to open my acct. Chan Mae but it is Empty. where is my stories that i bought already? try to check also chanmae0513

β€” 2 years ago by Janice pineda

Yugto light subscription canceled

β€” 2 years ago by Jerolyn gonzales

Hindi ako makabili ng coins gamit ang gcash ko.. 2 days ng walang nalabas na gcash payment..

β€” 2 years ago by simone brown

I changed my phone,, transferred the app to my new phone. Now I have lost my library and 500+ coins. Tried reinstalling app on new phone that did not help. Can i retrieve my them?

β€” 3 years ago by Harby Salem

Please allow my yugto lite subscription...thank you

β€” 3 years ago by Geraldine Agpes

Hello. I paid 965 to Stary PTE.LTD and was succesfully processed on 3/17 at 8:12:29 am but apparently it was not credited in the book i am reading. please help me

β€” 3 years ago by Darling Alcantara

I want to unsubscribe on my gcash so please delete all the data. Thank you.

β€” 3 years ago by lmnop

I want to quit reading

β€” 3 years ago by Sarah Alba

Coins I purchased today via gcash was not credited

β€” 3 years ago by Debie Vasquez

good day almost three months the yugto lite subcription is always deducting my account but I can't access and read.. you waste all my money. hope and wait for for your prompt response. thank you

β€” 3 years ago by Jennifer Zoleta

Hindi po ako makabili ng coins sa yugto ..May connection problem daw sa server. triny ko ng i reinstall ung app ganun prin

β€” 3 years ago by Edith

Why i can't sign in.

β€” 3 years ago by Annaliza Limjoco

I want to cancel because my money is not enough for this, I can't pay it.

β€” 3 years ago by Ma. Jean beth Pilla Tabuada

my subscription already deducted in my mobile #09560661747 but i cannot read the novel.

β€” 3 years ago by Tj Bato

Why can't I connect my emaill on yugto?

β€” 3 years ago by Chaknatdra Shalonda Green

I have 499 coins left on my account, but the app is requiring that I purchase more to continue reading Dr. Luna. Why can't I use my coins to continue reading.

β€” 3 years ago by Michelle corkerin

I bought new phone. I added all my reading apps back and logged in same info but my books were not in my library and my downloads after buying all the coins to read and the books that were there the chapters are locked

β€” 3 years ago by Ma. Jean beth Pilla Tabuada

I cannot read the story because until now they did not deduct my monthly subscription thru my mobile number 09560661747

β€” 3 years ago by Mariposa Luisen

I paid a payment worth of 98 pesos but the transaction was not able to function.please I need your help my code was 35837.thank you.

β€” 3 years ago by Angemar B. Atupan

I would like to cancel my subscription because i have no time to read this coming months due to my busy work schedules.

β€” 3 years ago by Shaun Gill

I no longer get the daily missions for "read for 90 minutes" and "wait for unlock". They haven't shown up for roughly a week, ever since I completed the "wait for unlock" mission and claimed 300 coins for 3,000 points.

β€” 3 years ago by Rachelle Gidor

I purchased a total 700+ pesos to earn coins for me to continue reading. It was deducted on my card yet no point appeared on my account. I would really hate to take legal actions with this one since I really love the app. I hope you would be able to help me with my concern before I take legal matters in my own hands. Thank you so much!

β€” 3 years ago by Zeth

Pls cancel my subscription.

β€” 3 years ago by Jeramie Joy E Mayuga

I purchased coins last night, unfortunately I did not receive the coins. The amount of the coins being purchased is 245.00 Will my money be back to my gcash account which is 09263755331 or the coins will reflected? I hope immediate action will be done. Thank you

β€” 3 years ago by Vanessa De Guzman

I canceled through play store but still deducted payment to my gcash account. What the!

β€” 3 years ago by Mildred Fajardo

Please cancel my subscription on September 10,2021.

β€” 3 years ago by LESLIE ANN MONJE DORINGO

i purchased my coins thru gcash it was already deducted but i didnt receive any coins.

β€” 3 years ago by Murshida

I have purchased coins for rs.170 but i am not able to unlock the chapter. I have already send an email with payment screenshot. I want the chapters unlocked or amount refunded.