Contact 7 News HD Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. It sucks now.The number one news weather and sports station for the Boston metro area !I use this strictly to "try" to keep up with the weather, key word being try.

2. Now the app nolonger let's me watch reruns of the news and after 2 years the only thing that does work is commercials good luck trying to watch live news.

3. Don't know if there has been a recent update, but last couple months this app has cut down from like 20 main news stories to only 5 or 6.

4. 12 hours and no weather update? They have aired the weather live multiple times, and this going into MEMORIAL DAY WEEKEND.

5. NO UPDATE?! After weeks of no updates to the weather video like this, I am most likely uninstalling this app they CLEARLY do not care about, or pay attention too.

6. I get a blue screen that says "single WHDH." Also, the videos don't play.This is my go to channel for all my news and regular TV programs.

7. Impossibly Slow- daily-hanging-download speeds, not worth the wait *if* one ever made it to helpful News Info.

8. experience with FIOS.Used to read this every morning for my news update.

9. Channel 5 news works great thoughComplete garbage.

10. Not everyone watches the news live, or weworkWorked for a month.

11. It is 8pm and the last video upload/update to the video of the weather was at 8AM.

1. Fix 7 News HD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 7 News HD: Restarting the app will resolve most errors.
2. Update the 7 News HD App. Here is how:
   1. On Android goto PlayStore » Search for "7 News HD" » Open 7 News HD - Boston News Source » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 7 News HD » click "UPDATE".
3. Clear 7 News HD - Boston News Source app cache: Clearing cached data will force your app to retrieve the latest data directly from 7 News HD servers.
   1. On Android, goto Settings » Apps » Select "7 News HD - Boston News Source" » click Storage » click "Clear Cache".
4. Check 7 News HD app permissions. If any of these permissions required to use your device's features are disenabled, 7 News HD might not work.
5. Uninstall and reinstall 7 News HD. If nothing else has worked, completely uninstall 7 News HD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 7 News HD not working

2. Fix 7 News HD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 7 News HD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 7 News HD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 7 News HD may not be able to connect to the Internet when running in the background.