Contact Windy.com Customer Service

On 5/29/23 around 6:30pm in Jacksonville,FL your website caught
footage of a hit and run accident involving a semi truck and black 4dr
vehicle.** Due to the impact of the accident, the involved party is
unable to identify any information about the driver of the semi truck
neither are witnesses. Is it possible your team is able to assist?
Viral on social media & local news stations reaching out willing to
assist.

May someone from your team reach out to further discuss this matter?

On 5/29/23 around 6:30pm in Jacksonville,FL your website caught
footage of a hit and run accident involving a semi truck and black 4dr
vehicle.** Due to the impact of the accident, the involved party is
unable to identify any information about the driver of the semi truck
neither are witnesses. Is it possible your team is able to assist?
Viral on social media & local news stations reaching out willing to
assist.

May someone from your team reach out to further discuss this matter?

Hello, my name is Pedro Ivo Camarinha. I am Brazilian and I work at Cemaden (National Center for Monitoring and Early Warning of Natural Disasters). We provide our radar database for Windy. However, today we notice you no longer provide the past data of satellite and radar for "non-Premium users.
So, we (Cemaden) would like to know if its possibile Windy provide some premium accounts for free to us.

We are a government institution and our data can be provided free of charge. However, it is not permitted by law for third parties to use our data privately.

I am not sure you are the correct person to talk about it. If not, plese tell me who could be a better person to help us

I paid for a subscription a few months ago and was using Windy without issues. However, I can no longer log on. Tried resetting password, but didn't help. Please help.

Hi yesterday I downloaded windy and signed in with my Apple ID I was charged £55 this was a mistake I would like a refund thanks

Please cancel Order ID : 220908-8556-54293 made a mistake this morning order this.
I already have a Subscription of Windy Premium and don't needanbotrher one.
Thank You!

If I purchase the premium can I use it on more then one device?

What does the white color mean , inside the light purple areas, in a horrible hurricane or tropical storm? I use the Rain and Precipitation Tab. It's frustrating trying to figure out what it means, (With the color not marked to a measurement like the other plain colors).

This was accidentally done by my young son. I do not need this app and he signed up for a lifetime at $150. It was just done this morning I told him to do the seven day trial but now we don’t wanna do it at all it’s very hard to get a hold of you

I signed up only for the free trial but was charged today for a subscription. The purchase number is MM233VND6X. Please discontinue my subscription and reimburse my card. Thank you.

I purchased the Windy app as an annual subscription through Paypal on May 28, 2022. Unfortunately, there was a redirection problem from Paypal to the merchant "Fastspring (windy.onfastspring.com)
[ https://windy.onfastspring.com/popup-client-v2/session/Sr4aypDuSzKHU51wa0claQ/spi/paypal/cancel?token=EC-62H92975RE1922917 ]

I did not receive a confirmation email, nor was the app unlocked, however the amount was transferred from Paypal.
Please send my unlock to mein-klang@redacted and allow me to use this app fully.

€18,99 EUR authorized to Fastspring BV

Transaction code
8V262401Y0221773G

Transaction date
05/28/2022 07:55:35 MESZ

Merchant
Fastspring BV
orders@redacted


Best regards
Th. Joram

I updated my computer, when I did so I lost my premium access, how do I turn it back on

Premium app keeps freezing, or else I get a frozen white page. I delete the app and reinstall, but same thing happens after a short length of time.

Ich habe windy pro gekauft aber bis jetzt keine Abbuchung - möglicher weiße habe ich mit der kartennummer einen Fehler gemacht. Bitte teilen Sie mir mit wie die Situation zu bereinigen geht
MfG

Je ne peux pas bénéficier de votre offre achetée et payée par CB le 10 12 2021

Last evening ! Paid for premium and impossible to login ! Hours wasted ! So just cancel everything as the platform for re enlisting on the old platform is not allowing any of my email addresses to be used.

I paid for the premium service and cannot access the better service. I tried cancelling the premium service within an hour and did not receive a notice. Please confirm cancellation.

I no longer can see the wind directions arrows on my phone. It worked fine up to about 2-3 weeks and and now I can't get them. I tried deleting the app and reinstalling it and now it is even worse because I can't enlarge the screen.

Team, Windy

Help us to login

User E Mail – gangakes@redacted
Password – Amazon@2021

Its show as invalid Credentials We have already taken premium subscription

Map correction issue Rocky Lake, Northern Manitoba. Lake is cut off North / South ??

The windy.com website indicates that kite surfing is allowed at Stone Harbor Inlet. We just wanted to let you know that kite surfing is not allowed at this location per environmental regulation and borough ordinances.

Hello
I cannot Access my Premium account:-
{
"timestamp": 1624027865132,
"runningMs": 22831,
"type": "user",
"module": "subscription",
"msg": "Error during subscription: FAILED_TO_SAVE_PAYMENT",
"url": "https://www.windy.com/subscription?50.785,-1.039,5",
"ver": "31.1.0",
"target": "index",
"stack": "Error: FAILED_TO_SAVE_PAYMENT
at https://www.windy.com/v/31.1.0.ind.107e/plugins/subscription-services.js:1:2944",
"deviceID": "4a9cef8f-390a-f8da-8f09-cae7e7290422",
"error": "<Error> {
\"stack\": \"Error: FAILED_TO_SAVE_PAYMENT\
at https://www.windy.com/v/31.1.0.ind.107e/plugins/subscription-services.js:1:2944\",
\"message\": \"FAILED_TO_SAVE_PAYMENT\"
}",
"isOnline": true,
"latestBcast": "bcast: noConnection http (4219ms ago at 1624027860913)
bcast: noConnection http (3170ms ago at 1624027861962)
bcast: noConnection http (2119ms ago at 1624027863013)
bcast: noConnection http (1056ms ago at 1624027864076)
bcast: noConnection http (7ms ago at 1624027865125)",
"sessionName": "gb-70",
"sessionCounter": 70,
"lang": "en",
"retina": false,
"size": "1366x768",
"glParticles": true,
"platform": "desktop",
"errorID": "error-during-subscription-failed-to-save-payment"
}
Error no: 2
{
"timestamp": 1624027880142,
"runningMs": 37841,
"type": "user",
"module": "subscription",
"msg": "Error during subscription: FAILED_TO_SAVE_PAYMENT",
"url": "https://www.windy.com/?50.785,-1.039,5",
"ver": "31.1.0",
"target": "index",
"stack": "Error: FAILED_TO_SAVE_PAYMENT
at https://www.windy.com/v/31.1.0.ind.107e/plugins/subscription-services.js:1:2944",
"deviceID": "4a9cef8f-390a-f8da-8f09-cae7e7290422",
"error": "<Error> {
\"stack\": \"Error: FAILED_TO_SAVE_PAYMENT\
at https://www.windy.com/v/31.1.0.ind.107e/plugins/subscription-services.js:1:2944\",
\"message\": \"FAILED_TO_SAVE_PAYMENT\"
}",
"isOnline": true,
"latestBcast": "bcast: noConnection http (2097ms ago at 1624027878045)
bcast: checkPendingSubscriptions (1170ms ago at 1624027878972)
bcast: pluginClosed subscription (1169ms ago at 1624027878973)
bcast: noConnection http (1050ms ago at 1624027879092)
bcast: noConnection http (1ms ago at 1624027880141)",
"sessionName": "gb-70",
"sessionCounter": 70,
"lang": "en",
"retina": false,
"size": "1366x768",
"glParticles": true,
"platform": "desktop",
"errorID": "error-during-subscription-failed-to-save-payment"
}

Dear Sir
I have cancelled your subscription today after finding you took a direct debit of £36.99 which I was deceived after paying a £2.99 one off cost!
Customers should not be deceived like this and have reported to my bank which they advise to inform you to pay a full refund or Fraud Deptford will intervene!
You will also note I have note I only took this App out a week ago on the basis of a total cost of £2.99
Please advise me when I will receive refund ?
Regards
WILLIAM PENDER

I have lost my password and it’s not in my files. I have tried to reset my password through your system but I never get a return message, now when I try to send my complaint it says I tried to many times and tells me to try later

I have lost my password and it’s not in my files. I have tried to reset my password through your system but I never get a return message

hi Ive been charged twice for the same service,26th Feb and the other on 4th march. item number 4029357733 for $31.99 and the other on 4029357733 for $64.99 .

is there a way to buy premium subscriptions using a tax exempt ID?

Hi,
i purchased the app( subscribed to windy premium) but have not yet received the order
can you please email me the order number so that i can use the premium features

thanks
shashi

I think I subscribed twice, but the first time I misspelled my email bc it recognizes my password but not my email. I only want to pay once. How do I resolve this?

I've tried to sign up for lifetime Pro @50% off for nearly 2 hours total with no success because of a problem with Paypal having an old email.
I updated it, but it still wants an old password. Please help!!! 203-253-9075.

I was registered using a - @btconnect.com email which I do not have now.
I wish to register using the email above - lindsaywade321@redacted.
Once email change is confirmed I would like to upgrade to the Premium version.

Regards

Lindsay Wade

Why can't I access my account? suddenly my account is blocked. send me an email and explain to me what I did wrong, I have weather camera live auf broadcast on Windy

Please I have the windy app but i don't know how to know whether there's a good or bad weather
Can u please teach me

hi i download windy app thinking it was free, subscription but today found it was charged $88 from my account,i cancelled it today,please refund.

Will not let me in when I try to register the robot check does not come and and says not confirmed.

Paid for Windy Preium, can't login. Asked for a password reset, no reply.

Since the latest update to the software the app runs extremely slow. Takes almost 20 seconds to open when I hit the icon. Using free service on Android phone

I occasionally using your weather program, it is really great platform and by the time could be one of the leading platforms of this kind, however some adjustments in software are needed regarding Sea Currents, it showing opposite direction in weather picker flag. Currents must be shown to what direction they are flowing but not from what direction they flow, that is applicable only for Wind, Waves and Swell sea only. For example if you set Weather Picker to Kuroshio stream along coast of Taiwan it shows SW flow but it must show NW as Kuroshio stream is going to NW direction. So, Weather Picker must be reprogrammed. Hope it will help to improve your great weather site.
Regards
LBC

Purchased WindyPremium on September 20, 2020 at $18.99/year PayPal; but my email address is not found. Please assist. Thanks