Published by Nexstar Inc. on Dec 6, 2024

contact WHNT Chat with our AI-based WHNT Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with WHNT?



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Why chat with our AI WHNT Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of WHNT.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Uninstalled.used to work great keeps shutting down , then when try to click on story it is like it don't know I am trying to open the story, then it will end up having a long list of sponsored ads and it makes the page do different , please fix I think it has a bug or virus is starting to be my concernReinstalling for fourth time.

2. Keeps saying that the live news "failed to load." Reinstalled for fifth and last time.

3. When there is breaking news and you get a notification by the time you are able to get to the proper page the video is over because of the ads.

4. 1/4 of the news stories opens fine, the other 3/4 of the stories cause the app the crash.

5. Going back to WAFF.Annoying. Upon opening, the app always asked me to check the notifications I had selected, saying that some may have changed.

6. Selecting notifications received opens the app but do not show the message news content.

7. There are also lots of misspellings in the articles, as well as incorrect information in the articles.I love this station, I've watched it for years.

8. I've been a loyal listener to Ch 19 news for more than 40 years.

9. Now, everytime I try to read a news item the app plays audible ads.

10. I even visited the station years ago they were all friendly and informative.I live in the Huntsvile area and am very disappointed with this app.

11. This is annoying and so distracting you can't read the story, plus it disrupts anyone around you, no matter where you are.More of a "teaser" app.

Steps to Troubleshoot & Fix WHNT Issues

1. Fix WHNT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WHNT: Restarting the app will resolve most errors.
  2. Update the WHNT App. Here is how:
    1. On Android goto PlayStore » Search for "WHNT" » Open WHNT » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WHNT » click "UPDATE".
  3. Clear WHNT app cache: Clearing cached data will force your app to retrieve the latest data directly from WHNT servers.
    1. On Android, goto Settings » Apps » Select "WHNT" » click Storage » click "Clear Cache".
  4. Check WHNT app permissions. If any of these permissions required to use your device's features are disenabled, WHNT might not work.
  5. Uninstall and reinstall WHNT. If nothing else has worked, completely uninstall WHNT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WHNT not working


2. Fix WHNT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WHNT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WHNT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WHNT may not be able to connect to the Internet when running in the background.

Reported Issues

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