Contact The Buffalo News Customer Service

Why chat with our AI The Buffalo News Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of The Buffalo News.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. And when I click on an article in the email BN sends me, it doesn't open with the app? Takes me to web page we're o gave to resign in each time? Please put more $'s into this app and fix it.

2. My options are to use the website or cancel my subscription.Who designed this for Android? Search text is dark grey on black background.

3. Times are tough for everyone and it's a wonderful and selfless move by the Buffalo News to share the covid-19 info for free with everyone.

4. Scrolling stories it's black text on a black gradient and you can only see half of the top sentence describing the article.

5. What happened to the individual sections for Bill's, Sabres, national & local sports? Now they're all together with very limited past days articles.

6. I can't subscribe to the Buffalo News anymore since I have no access to their news through this app or website.This app is terrible.

7. I was much happier with the previous versionI can't remember my password, and there is no prompt to reset it so I haven't been able to use it in months.

8. They recently updated it and now I can't even get that far!!! As soon as I click an article, it freezes and shuts down.

9. Search itself is not good, pulling old results before today's news - if it finds today at all.

10. Where are the sub headings under Local or Gusto? Home page is all photos and captions, with almost no content.

11. On my Android phone, it says I'm logged in but won't let me access the articles.

1. Fix The Buffalo News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Buffalo News: Restarting the app will resolve most errors.
2. Update the The Buffalo News App. Here is how:
   1. On Android goto PlayStore » Search for "The Buffalo News" » Open The Buffalo News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Buffalo News » click "UPDATE".
3. Clear The Buffalo News app cache: Clearing cached data will force your app to retrieve the latest data directly from The Buffalo News servers.
   1. On Android, goto Settings » Apps » Select "The Buffalo News" » click Storage » click "Clear Cache".
4. Check The Buffalo News app permissions. If any of these permissions required to use your device's features are disenabled, The Buffalo News might not work.
5. Uninstall and reinstall The Buffalo News. If nothing else has worked, completely uninstall The Buffalo News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Buffalo News not working

2. Fix The Buffalo News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Buffalo News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Buffalo News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Buffalo News may not be able to connect to the Internet when running in the background.