Published by Wacom Co. Ltd. on Aug 31, 2023

Report an issue with Bamboo Paper.
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Why should I report an Issue with Bamboo Paper?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wacom Co. Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Bamboo Paper Customer Insights

1. I found the Folio again recently, and the tablet and Inkspace work fine, but attempting to sync to Bamboo Paper doesn't work anymore.

2. Adding pan and zoom buttons so that it can all be done with a stylus itself, without having to keep it aside while zooming in will solve the problem!This is a really decent note taking app as the UI is actually clean and it looks really nice.

3. disappointing, because it reduces the features of the Folio, but it's still fine for basic notetaking.I use this app on Samsung Galaxy Tab and it works great for note taking purposes.

4. I would love to use this as my main note taking app; however, the lack of using my hand as a second tool, like an eraser for example is a bummer.

5. One more thing, can we have a paid subscription (make it cheap) to continuously maintain the app with all features included.Destroyed the user experience with auto color wheel.

6. The UX is designed so well!I've had a Bamboo folio for a couple of years now, and I remember early on, it worked really well syncing to this app via Wacom Inkspace.

7. I love how you can create different notebooks and if necessary, copy pages to other notebooks.

8. Then some smart developer decided to add the feature where a tiny bit of pressure or quick movement of the stylus automatically displays the color wheel.

9. I love the fact that I don't have to worry about accidentally zooming in/out while I am taking notes.

10. I am probably gonna have to wait until hopefully Bamboo is willing to work on such feature.

11. Also, there is no concept of margin - if you add too much to page length then the top section starts to disappear - no way to reset.BEST DRAWING APP, but it's broken on the Pixelbook.

Steps to Troubleshoot & Fix Bamboo Paper Issues

1. Fix Bamboo Paper Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bamboo Paper: Restarting the app will resolve most errors.
  2. Update the Bamboo Paper App. Here is how:
    1. On Android goto PlayStore » Search for "Bamboo Paper" » Open Bamboo Paper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bamboo Paper » click "UPDATE".
  3. Clear Bamboo Paper app cache: Clearing cached data will force your app to retrieve the latest data directly from Bamboo Paper servers.
    1. On Android, goto Settings » Apps » Select "Bamboo Paper" » click Storage » click "Clear Cache".
  4. Check Bamboo Paper app permissions. If any of these permissions required to use your device's features are disenabled, Bamboo Paper might not work.
  5. Uninstall and reinstall Bamboo Paper. If nothing else has worked, completely uninstall Bamboo Paper then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bamboo Paper not working


2. Fix Bamboo Paper Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bamboo Paper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bamboo Paper not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bamboo Paper may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have purchased artist and maker pack , but it is not updating in my account

    — by Manoj kumar P 1 year ago