Published by Ideal Andalucía on Dec 5, 2024

Report an issue with Ideal.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Ideal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ideal Andalucía to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ideal Customer Insights

1. No puedes leer noticias en un periódico porque te tienes que suscribir para ver todo y además hay anuncios.Samsung Galaxy Nexus, se cuelga al ejecutarse y no sirve para nada.

2. El scroll se atasca y algunos titulares no se abren, lo que hace que sea incomodo moverse por la aplicación.

3. Mucho por pulir todavía.La aplicación se queda pillada y no la puedes cerrar.

4. Una pérdida de tiempo.El avance de página no funciona y los titulares a veces no se pueden abrir.

5. Solución: reiniciar el dispositivo móvilHay un poco de aplicación en tus suscripciones.

6. Mejora visual pero nula experiencia de usuario.

Steps to Troubleshoot & Fix Ideal Issues

1. Fix Ideal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ideal: Restarting the app will resolve most errors.
  2. Update the Ideal App. Here is how:
    1. On Android goto PlayStore » Search for "Ideal" » Open Ideal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ideal » click "UPDATE".
  3. Clear Ideal app cache: Clearing cached data will force your app to retrieve the latest data directly from Ideal servers.
    1. On Android, goto Settings » Apps » Select "Ideal" » click Storage » click "Clear Cache".
  4. Check Ideal app permissions. If any of these permissions required to use your device's features are disenabled, Ideal might not work.
  5. Uninstall and reinstall Ideal. If nothing else has worked, completely uninstall Ideal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ideal not working


2. Fix Ideal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ideal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ideal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ideal may not be able to connect to the Internet when running in the background.

Reported Issues