Published by VirtualShield

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with VirtualShield VPN?



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What users are saying

1. There are times when I watching videos and it's constantly buffering, but when I turn off the service the buffering stops, but now I'm back to not being able to connect.This app is practically worthless because it has to be manually turned on every time the device is turned on, meaning, it is never on.

2. 🔥 Doesn't work 🔥I like Virtual Shield and yes I did have a problem with the update, however, I did contact their technical support team about the problem and I was I was impressed with the responses, support, and follow-up from them to get the issue resolved.

3. Therefore, most of the time when using one's device, the VPN is not in active use, rendering the service worthlessThis is the worst app for my android phone, laptop and pc with a microsoft OS.

4. That is important to me, and I would definitely recommend Virtual Shield to anyone looking to use a VPN.Re: Jan 10th Update: When I start the app, the page shows for 1 sec, that there's an update available, but it's so fast, I can't click, cos it straight goes to the 'connection' page.

5. I cannot recommend this company.I've had them for about a year ( paid for two years ) I started to notice I needed to jump around from city to city three or four times for the VPN to fully engage, last Autumn.

6. Both from my phone and tablet it takes at times more than five minutes to connect to the service.

7. Terrible linux experience even they claim "works on most Debian based OS" in my experience, worked once w/dpkg errors Browser extension is surprisingly good but it's just for the browser not the full OS.

8. I have had the service for 1 1/2 years, and most of that time have not had protection on my laptop.

9. I would give it a zero stars if I could! I installed your update, it still sucks!Last updated March 2020.

10. Almost always gets stuck on "Automatic" connect and you have to manually select a new server and some won't work regardless.

11. Now that they had me "update my password for improved security," it won't connect at all.

Steps to Troubleshoot & Fix VirtualShield VPN Issues

1. Fix VirtualShield VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VirtualShield VPN: Restarting the app will resolve most errors.
  2. Update the VirtualShield VPN App. Here is how:
    1. On Android goto PlayStore » Search for "VirtualShield VPN" » Open VirtualShield VPN - Fast, reliable, and unlimited. » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VirtualShield VPN » click "UPDATE".
  3. Clear VirtualShield VPN - Fast, reliable, and unlimited. app cache: Clearing cached data will force your app to retrieve the latest data directly from VirtualShield VPN servers.
    1. On Android, goto Settings » Apps » Select "VirtualShield VPN - Fast, reliable, and unlimited." » click Storage » click "Clear Cache".
  4. Check VirtualShield VPN app permissions. If any of these permissions required to use your device's features are disenabled, VirtualShield VPN might not work.
  5. Uninstall and reinstall VirtualShield VPN. If nothing else has worked, completely uninstall VirtualShield VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VirtualShield VPN not working


2. Fix VirtualShield VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VirtualShield VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VirtualShield VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VirtualShield VPN may not be able to connect to the Internet when running in the background.

Reported Issues

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