Published by UWorld, LLC on Nov 6, 2024

contact UWorld Medical - Exam Prep Chat with our AI-based UWorld Medical Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with UWorld Medical?



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Why chat with our AI UWorld Medical Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of UWorld Medical.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Please add this because it's an extra time consuming step to click the text and then click on the highlight icon.Sometimes the app server doesn't respond and the app takes too much time when I try to log in.Also the highlighter option when we read the question could be reworked enabling a user friendly experience.Perfect app for studying away from the computer.

2. If not, then please make the table of values smaller so everything can fit into the originally displayed field of the page without the need to further than the sides of the page show (so no need to scroll horizontally).The biggest issue I have with the app that makes it a pain to use is the option for highlighting text.

3. The highlighter and and to note book toolbar doesn't appear when I select a certain text unlike when I use my fingers to select in which, it does appear.Great but not as good as the web version.

4. I wish the feature would be added where once you click and scroll over text it autimatically gets highlighted, like in the PC downloaded version of uworld.

5. My only recommendation is to ensure that the page does not "turn" to the next question when a user is looking at a table or set of values for which the user has to scroll horizontally.

6. I am able to read on the road, at work, really any where as long as i have my phone.Very simple to use and valuable because u can practice qs any place now.This is a great app but there is one annoying glitch.

7. alot of times adding a photo from the question prompts an error "external image" or "the text in over 2000" neither of which is true.

8. I cannot get highlighting tools work accurately, and I cannnot add the text to flashcards.

9. Please add the split screen option!!!!For those who use UWORLD and are wondering about the phone version.

10. For those of you new to UWORLD, it's the single most beneficial medical resource on the market.

11. It's perfect! It does exactly what you need it to do simple as that.

Steps to Troubleshoot & Fix UWorld Medical Issues

1. Fix UWorld Medical Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UWorld Medical: Restarting the app will resolve most errors.
  2. Update the UWorld Medical App. Here is how:
    1. On Android goto PlayStore » Search for "UWorld Medical" » Open UWorld Medical - Exam Prep » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UWorld Medical » click "UPDATE".
  3. Clear UWorld Medical - Exam Prep app cache: Clearing cached data will force your app to retrieve the latest data directly from UWorld Medical servers.
    1. On Android, goto Settings » Apps » Select "UWorld Medical - Exam Prep" » click Storage » click "Clear Cache".
  4. Check UWorld Medical app permissions. If any of these permissions required to use your device's features are disenabled, UWorld Medical might not work.
  5. Uninstall and reinstall UWorld Medical. If nothing else has worked, completely uninstall UWorld Medical then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UWorld Medical not working


2. Fix UWorld Medical Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UWorld Medical be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UWorld Medical not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UWorld Medical may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Mary Joyce Cuevas

I will use this email to fill out the form again. I filled out the form incorrectly. I’m from the Philippines.

— 3 years ago by Hadi Elammar

Hello, I bought 360 days USMLE step 1 subscription on April 2 but it turned out my school offers a free subscription. My order number is 6402709 and I have used very few questions so far. So I want to request a refund. Thank you