Contact UPS Go Customer Service

Why chat with our AI UPS Go Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of UPS Go.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. You have to go through Time Off to get to Time Card because the actual Time Card link on the homepage doesn't work.

2. The time card will help me determine any issues like pay not just the paycheck alone.

3. SO useless.Every attempt I make to explore the app I have to reenter my password and accept that annoying phone call every time I switch a page.

4. Timecard & time off links from menu/quick links just goes to main UPSer page instead of actual destinations.

5. It wouldn't keep" your login credentials in cache memory & require 2 frequently re-login! Now the main issue is whenever U tap the paycheck icon the screen just quickly blinks & goes right back 2 the home screen.

6. Keep a close eye on your time as well because your time card may show differently on the app as opposed to your check.

7. However, the time card isn't easily accessible, I'd rather see the time card before the check.

8. So yeah, my biggest headache is the time card.

9. It would save a lot of time and headache because then I wouldn't have to wait or hunt down a supervisor to fix it, and then also hope that they don't forget! Cause they will.

10. Technical issues Has some features I use, however the Timecard and Paycheck viewers are difficult to get to.

11. It'd be nice if they had a miss punched, or incorrect time form to fill out in the app itself.

1. Fix UPS Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UPS Go: Restarting the app will resolve most errors.
2. Update the UPS Go App. Here is how:
   1. On Android goto PlayStore » Search for "UPS Go" » Open UPS Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UPS Go » click "UPDATE".
3. Clear UPS Go app cache: Clearing cached data will force your app to retrieve the latest data directly from UPS Go servers.
   1. On Android, goto Settings » Apps » Select "UPS Go" » click Storage » click "Clear Cache".
4. Check UPS Go app permissions. If any of these permissions required to use your device's features are disenabled, UPS Go might not work.
5. Uninstall and reinstall UPS Go. If nothing else has worked, completely uninstall UPS Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UPS Go not working

2. Fix UPS Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UPS Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UPS Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UPS Go may not be able to connect to the Internet when running in the background.