Published by Unroll.Me on Aug 8, 2024

contact Unroll.Me - Email Cleanup Chat with our AI-based Unroll.Me Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Unroll.Me?



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Why chat with our AI Unroll.Me Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Unroll.Me.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. A few emails that belong in the roll up folder will once in a while show up in my inbox, but all in all it does what it's supposed to---I just have to log in on a computer to update any new subscriptions and I think you have to keep the app installed in order to keep it working.

2. My only complaint is that when you do want to look at an email, it doesn't go directly to that email, instead you have to take extra steps going through the app.Worked well for the first week or so and now all of my outlook emails keep disconnecting.

3. I keep getting "no subscriptions have been found" for that account despite receiving dozens of subscription emails a day at that address.

4. It doesn't actually clean your inbox for you- simply shoves all of your unwanted emails into an extra, new folder it creates, and half the time it will miss emails from senders you've added to the filter lists.

5. If you delete the account, you'll receive the emails you've unsubscribed from.Love the ability to unsubscribe and roll up.

6. I'm unable to edit my past subscriptions (such as change an email from rollup back to keep in inbox).

7. It's highly annoying.My first impression of unroll.me would've been 5 stars, however, trying to add subsequent email addresses has severely undermined that rating.

8. My option for the few who didn't have subscriptions pop up, I had the same thing happen with my second email added.

9. Wish it worked though, because that would be super helpful!I love what this app does for my email inbox.

10. Every day it will tell me it's found 30+ new subscriptions even though I'm constantly telling it to unsubscribe me from the same senders; the whole thing resets every morning.

11. It groups all those subscription emails that you may want one day, but probably not or you just don't want to see them all individually in your inbox.

Steps to Troubleshoot & Fix Unroll.Me Issues

1. Fix Unroll.Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Unroll.Me: Restarting the app will resolve most errors.
  2. Update the Unroll.Me App. Here is how:
    1. On Android goto PlayStore » Search for "Unroll.Me" » Open Unroll.Me - Email Cleanup » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Unroll.Me » click "UPDATE".
  3. Clear Unroll.Me - Email Cleanup app cache: Clearing cached data will force your app to retrieve the latest data directly from Unroll.Me servers.
    1. On Android, goto Settings » Apps » Select "Unroll.Me - Email Cleanup" » click Storage » click "Clear Cache".
  4. Check Unroll.Me app permissions. If any of these permissions required to use your device's features are disenabled, Unroll.Me might not work.
  5. Uninstall and reinstall Unroll.Me. If nothing else has worked, completely uninstall Unroll.Me then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Unroll.Me not working


2. Fix Unroll.Me Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Unroll.Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Unroll.Me not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Unroll.Me may not be able to connect to the Internet when running in the background.

Reported Issues

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