Published by Ministry of Interior U.A.E. on Oct 28, 2024

Report an issue with MOI UAE.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with MOI UAE?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Interior U.A.E. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MOI UAE image 1 contact MOI UAE image 2

About MOI UAE

1. In addition to the smart services, the application provides many smart features such as the nearest service center location as well as a ticketing service to book your appointments before heading to service centers.

2. MOI UAE provides smart services to be used by individuals and companies as well. 1. 2. 3.

3. It also provides news and information about the Ministry of Interior of United Arab Emirates.

MOI UAE Customer Insights

1. I tried in samsung S10 plus, xiaomi mi mix2 and in browser it works fine.This is just a nice showcase, I had a bank Scammed, it's 20 days that the fraudScammer is calling me 3times per day, I have reported more than 6times to all ecrime sections but the police has either declined my request or out of specialization.

2. And support inexistent, and when opening a formal conplaint very bad support and the process also broken.Im facing problem to login in xiaomi 12 pro.

3. I used this app last January and everyting worked smoothly but now App does not even go thru the first page and just loads for a while and say Error.

4. Uninstalled and installed it back about 5 times, same error! What is the solution to that? I really need this app!App does not work.

5. when I search for the fine, it shows "An error has occurred while processing request".

6. Everyone is lost and have no clue about anything but preteding that they know and give wrong information.It's not working! So disappointing, it's not working at all since I've installed it.

7. I have received an email saying that the system is down and have to pick my document myself and the email has wrong location.

8. And when I login every time it shows "Something went wrong during the login, please try again later" but I already login.

9. Tried to uninstall and install a few times but application does not go thru the first page.

10. Cannot apply for international driving licenseA great service, I wish we had this in Europe.

11. However it still has a couple of small usability problems, such as ensuring the correct mobile is registered to the driving licence at renewal.

Steps to Troubleshoot & Fix MOI UAE Issues

1. Fix MOI UAE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MOI UAE: Restarting the app will resolve most errors.
  2. Update the MOI UAE App. Here is how:
    1. On Android goto PlayStore » Search for "MOI UAE" » Open MOI UAE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOI UAE » click "UPDATE".
  3. Clear MOI UAE app cache: Clearing cached data will force your app to retrieve the latest data directly from MOI UAE servers.
    1. On Android, goto Settings » Apps » Select "MOI UAE" » click Storage » click "Clear Cache".
  4. Check MOI UAE app permissions. If any of these permissions required to use your device's features are disenabled, MOI UAE might not work.
  5. Uninstall and reinstall MOI UAE. If nothing else has worked, completely uninstall MOI UAE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MOI UAE not working


2. Fix MOI UAE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MOI UAE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MOI UAE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MOI UAE may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • MOI cancellation

    — by Basith thekkedath 1 year ago

  • Please delete my moi uae account through this email

    — by Fahema 1 year ago

  • Please delete my moi uae account through this email

    — by Fahema 1 year ago

  • Greeting,

    I would like to delete my MoI account and make a new one as my current account doesn’t have the same name as in my passport and the documents I need are for travel.

    — by Ahmed 2 years ago

  • Good morning sir I forgot my username and password that's why I want to deactivate my moi account and I want again register my moi account again please can you help me thanks

    — by Faisal arif 2 years ago