Published by Tribune Broadcasting Company LLC on Oct 30, 2024

contact KTLA 5 Chat with our AI-based KTLA 5 Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with KTLA 5?



characters left:

Why chat with our AI KTLA 5 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of KTLA 5.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact KTLA 5 image 1   contact KTLA 5 image 2


What users are saying

1. What happened to my local news????Many times the read more link does not properly work, many times you'll start reading an article and then all it wants to do is go to a white screen and you can't recycle it, as it then goes back to the story menu.

2. What happened?Live no longer working, it has been days that it is showing error after showing the ads!!!Can't watch live says error on smart TV on my tablet and phone fix your appIt streams 24/7 but it's never LIVE.

3. Often when I open a news story, it will show me only part of it, with a button that I need to click to continue reading.

4. Also I dont know if they can control what adds play during commercials but they play the same 6 depressing adds all the time, in the same order.If you're going to make an app, make sure it works.

5. it usually happens also on stories that you're really interested in it's extremely frustrating and I love KTLA channel 5 news but this app needs a lot of workFrustrating to use.

6. Every single time that I open the app, it tells me to review my push settings because one or more topics may have changed (I have them off).

7. From the home page, I click on a headline to read the story.

8. The live stream from the app barely works.

9. The article starts to load and will suddenly make the whole story disappear.

10. So you end clicking a link and switching to your internet browser to another barely smooth stream.

11. Frustrating!Just a bad live streaming app.

Steps to Troubleshoot & Fix KTLA 5 Issues

1. Fix KTLA 5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KTLA 5: Restarting the app will resolve most errors.
  2. Update the KTLA 5 App. Here is how:
    1. On Android goto PlayStore » Search for "KTLA 5" » Open KTLA 5 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KTLA 5 » click "UPDATE".
  3. Clear KTLA 5 app cache: Clearing cached data will force your app to retrieve the latest data directly from KTLA 5 servers.
    1. On Android, goto Settings » Apps » Select "KTLA 5" » click Storage » click "Clear Cache".
  4. Check KTLA 5 app permissions. If any of these permissions required to use your device's features are disenabled, KTLA 5 might not work.
  5. Uninstall and reinstall KTLA 5. If nothing else has worked, completely uninstall KTLA 5 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KTLA 5 not working


2. Fix KTLA 5 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KTLA 5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KTLA 5 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KTLA 5 may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!