Contact FOX 5 San Diego & KUSI News Customer Service

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1. What happened?The app video don't work Local videos work 2 timesout of 5 Out of state or from a different location it may never work ....no matter how many times I try! Its fusterating... then I have to flip to app channel 10.

2. No problems with all the other local news apps.App crashes every single time within seconds of opening after android 9.0 update.

3. As soon as you open it to read the story, it closes the app after less than 30 seconds.I like their news coverage, but it's useless with the distraction of all those ads constantly flashing at the top of the screen.

4. I'm deleting it.Every time I try to launch the traffic section, the page starts to load then crashes and shows error "Oops! something went wrong".

5. When you copy the link into browsers on the phone, your video provider has some funky codec or something that also fails to play.

6. Most of the time you get 2 paragraphs in a story and the rest is white screen.

7. Not good, please fix!Good app... Will give it 5 stars once they fix the app from crashing each time you tap on Live TV option.

8. This app is terrible! Every article I click on, it opens for a few seconds then it disappears and the screen is white.

9. If I could give it zero stars and still be able to post this review, I would.You're videos do not play in the app.

10. For example I couldn't see the video of the big rig pinning down car today.... it's a waste of timeRemoved this app after it closes itself several times.

11. Fix the darn videos when half the app are stories with videos.app keeps crashing.

1. Fix FOX 5 San Diego & KUSI News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FOX 5 San Diego & KUSI News: Restarting the app will resolve most errors.
2. Update the FOX 5 San Diego & KUSI News App. Here is how:
   1. On Android goto PlayStore » Search for "FOX 5 San Diego & KUSI News" » Open FOX 5 San Diego & KUSI News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FOX 5 San Diego & KUSI News » click "UPDATE".
3. Clear FOX 5 San Diego & KUSI News app cache: Clearing cached data will force your app to retrieve the latest data directly from FOX 5 San Diego & KUSI News servers.
   1. On Android, goto Settings » Apps » Select "FOX 5 San Diego & KUSI News" » click Storage » click "Clear Cache".
4. Check FOX 5 San Diego & KUSI News app permissions. If any of these permissions required to use your device's features are disenabled, FOX 5 San Diego & KUSI News might not work.
5. Uninstall and reinstall FOX 5 San Diego & KUSI News. If nothing else has worked, completely uninstall FOX 5 San Diego & KUSI News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FOX 5 San Diego & KUSI News not working

2. Fix FOX 5 San Diego & KUSI News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FOX 5 San Diego & KUSI News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FOX 5 San Diego & KUSI News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FOX 5 San Diego & KUSI News may not be able to connect to the Internet when running in the background.