Contact Track Customer Service

Why chat with our AI Track Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Track.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I found other reviews online with people asking how to get rid of them, because they keep bugging you in your email, secretly tracking your email and emailing you with an announcement saying that the email is still being tracked, even though they disabled your account.

2. I have sent emails to customer service, 4 requests sent over a 9 hour period and no response.

3. It changes all your contacts to include "track" in the name and ".trackapp.io" to the email address AND THERE IS NO WAY to change it back! You're stuck with it, unless you manually edit each individual contact (that's over a thousand contacts for me).

4. In addition the email gives you no tracking details, just a link to pay hundreds of dollars for their service.

5. I sent an email and multiple follow ups to give them the chance to correct the problem and give me a refund but I have recieved no response.

6. But now I cant get a response from customer service about wanting to cancel the $19.99 subscription.

7. Stay away.I was initially pleased with the service during the free trial, it worked perfectly.

8. Which is funny because when I had a question when starting my subscription that I sent via email, it was answered within a day or so.

9. I was tracking my last 3 unread emails but trial period is over.

10. I'm still trying to get me money back from it.I found this app really helpful & reliable during trial period.

11. I sent them an email using another tracker, and they opened it and did not reply.

1. Fix Track Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Track: Restarting the app will resolve most errors.
2. Update the Track App. Here is how:
   1. On Android goto PlayStore » Search for "Track" » Open Track - Email Tracking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Track » click "UPDATE".
3. Clear Track - Email Tracking app cache: Clearing cached data will force your app to retrieve the latest data directly from Track servers.
   1. On Android, goto Settings » Apps » Select "Track - Email Tracking" » click Storage » click "Clear Cache".
4. Check Track app permissions. If any of these permissions required to use your device's features are disenabled, Track might not work.
5. Uninstall and reinstall Track. If nothing else has worked, completely uninstall Track then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Track not working

2. Fix Track Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Track be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Track not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Track may not be able to connect to the Internet when running in the background.