Contact Net10 My Account Customer Service

Why chat with our AI Net10 My Account Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Net10 My Account.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I set up another email just to create an account & apparently that won't work eitheThe service is spotty, data speeds are hit or miss and the customer service is non existent, every time you call they just read from a script instead of actually trying to help.I've been with net 10 for 12 years now and NEVER once thought about changing services.

2. When I click on the chat, nothing but a blank screen! No way to contact support anymore through the app! Service sucks now! Can't receive calls or make them without first restarting my phone EVERY TIME.

3. The issues haven't been resolved.I tried to go to Net 10 on my computer & set up my account & all it did was give an unspecified error message.

4. But if you click to upgrade your phone, or chat with someone, you get nothing.Every since your company said our old wireless home phone device wasn't no longer compatible.

5. We like the service, the coverage, the option of plans, but what good is all of that without being able to access your account, rewards, etc.

6. I've contacted tech support by phone, Facebook Messenger, live chat online.

7. Tried getting a password or my email dont go thru your app!!I have been with net10 for 22 years.

8. The phone that was new and i loved was replaced by you with a piece of garbage when you changed carriers .i cant buy another phone like I had (stylo5) cant afford to buy new cases again.

9. We're still having issues with our brand new Net10 Moxee Wireless Home Based Device since yesterday.

10. I downloaded the app & it gave me another opportunity to set up my account but when I did it just kept giving me an unspecified error message & again would not let me set up an account.

11. I've had issues with logging into my account just to purchase more time.

1. Fix Net10 My Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Net10 My Account: Restarting the app will resolve most errors.
2. Update the Net10 My Account App. Here is how:
   1. On Android goto PlayStore » Search for "Net10 My Account" » Open Net10 My Account » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Net10 My Account » click "UPDATE".
3. Clear Net10 My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from Net10 My Account servers.
   1. On Android, goto Settings » Apps » Select "Net10 My Account" » click Storage » click "Clear Cache".
4. Check Net10 My Account app permissions. If any of these permissions required to use your device's features are disenabled, Net10 My Account might not work.
5. Uninstall and reinstall Net10 My Account. If nothing else has worked, completely uninstall Net10 My Account then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Net10 My Account not working

2. Fix Net10 My Account Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Net10 My Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Net10 My Account not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Net10 My Account may not be able to connect to the Internet when running in the background.