Published by NeT10 Wireless on Mar 12, 2024

Report an issue with Net10 My Account.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Net10 My Account?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NeT10 Wireless to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Net10 My Account

1. This app also measures the network quality during calls in your service area based on your location.

2. Manage your Net 10 Wireless service anywhere, at any time.

3. Download the Net 10 Wireless My Account app today and never worry about how to refill again.

4. This allows Net 10 Wireless to continually work towards improving your call reception and network quality. • Enroll in Rewards, and get rewarded for every transaction.

Net10 My Account Customer Insights

1. I set up another email just to create an account & apparently that won't work eitheThe service is spotty, data speeds are hit or miss and the customer service is non existent, every time you call they just read from a script instead of actually trying to help.I've been with net 10 for 12 years now and NEVER once thought about changing services.

2. When I click on the chat, nothing but a blank screen! No way to contact support anymore through the app! Service sucks now! Can't receive calls or make them without first restarting my phone EVERY TIME.

3. The issues haven't been resolved.I tried to go to Net 10 on my computer & set up my account & all it did was give an unspecified error message.

4. But if you click to upgrade your phone, or chat with someone, you get nothing.Every since your company said our old wireless home phone device wasn't no longer compatible.

5. We like the service, the coverage, the option of plans, but what good is all of that without being able to access your account, rewards, etc.

6. I've contacted tech support by phone, Facebook Messenger, live chat online.

7. Tried getting a password or my email dont go thru your app!!I have been with net10 for 22 years.

8. The phone that was new and i loved was replaced by you with a piece of garbage when you changed carriers .i cant buy another phone like I had (stylo5) cant afford to buy new cases again.

9. We're still having issues with our brand new Net10 Moxee Wireless Home Based Device since yesterday.

10. I downloaded the app & it gave me another opportunity to set up my account but when I did it just kept giving me an unspecified error message & again would not let me set up an account.

11. I've had issues with logging into my account just to purchase more time.

Steps to Troubleshoot & Fix Net10 My Account Issues

1. Fix Net10 My Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Net10 My Account: Restarting the app will resolve most errors.
  2. Update the Net10 My Account App. Here is how:
    1. On Android goto PlayStore » Search for "Net10 My Account" » Open Net10 My Account » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Net10 My Account » click "UPDATE".
  3. Clear Net10 My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from Net10 My Account servers.
    1. On Android, goto Settings » Apps » Select "Net10 My Account" » click Storage » click "Clear Cache".
  4. Check Net10 My Account app permissions. If any of these permissions required to use your device's features are disenabled, Net10 My Account might not work.
  5. Uninstall and reinstall Net10 My Account. If nothing else has worked, completely uninstall Net10 My Account then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Net10 My Account not working


2. Fix Net10 My Account Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Net10 My Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Net10 My Account not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Net10 My Account may not be able to connect to the Internet when running in the background.

Reported Issues