Published by Toggl.com on Dec 9, 2024

contact Toggl Track - Time Tracking Chat with our AI-based Toggl Track Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Toggl Track?



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Why chat with our AI Toggl Track Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Toggl Track.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. While I don't use it for billing, it makes tracking my time so much easier! I have to use a third-party system for work, and the reports on the website make this weekly chore a breeze! Highly recommend for someone who has an interrupt driven job against multiple projects and clients.Good, but a fee issues lately (S9).

2. Good free version but there's a glaring issue with pomo timer that makes the app useless to me: the pomodoro timer doesn't have a sound notification alarm for the end of a timed work session.

3. In a pinch, if I'm patient, it gets the job done (most of the time... Sometimes it crashes) but I avoid it in favor of the web UI whenever possible.Tracking different projects is easy with the tag system.

4. Easy to customize projects, easy to organize, visually pleasing, etc.My organization just implemented time tracking and only gave us a ServiceNow page to do it with.

5. I really love the web version of toggl, and I was willing to be patient while they worked out some initial bugs with the Android app overhaul, but it's still nearly unusable.

6. No way to work on two projects in same time frame, app not made for multi-tasking! No tag list, project list, etc.

7. Clear transition across devices - I can start be timer on my laptop and walk away with my phone in hand and easily switch tasks or edit the current timer from the mobile app.

8. Very easy to use and having the desktop and phone apps is great.Dismal Free Trial, non-intuitive! Tested on Android.

9. Now it requires multiple clicks on tiny buttons to track, adjust time, and write the name of the task.

10. Trackable time with the pomo timer is the reason i wanted this app, so these make the app unusable for me.

11. I have to do this twice (opening clock, clicking somewhere on the clock) before finally being able to update the time on am entry.

Steps to Troubleshoot & Fix Toggl Track Issues

1. Fix Toggl Track Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Toggl Track: Restarting the app will resolve most errors.
  2. Update the Toggl Track App. Here is how:
    1. On Android goto PlayStore » Search for "Toggl Track" » Open Toggl Track - Time Tracking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Toggl Track » click "UPDATE".
  3. Clear Toggl Track - Time Tracking app cache: Clearing cached data will force your app to retrieve the latest data directly from Toggl Track servers.
    1. On Android, goto Settings » Apps » Select "Toggl Track - Time Tracking" » click Storage » click "Clear Cache".
  4. Check Toggl Track app permissions. If any of these permissions required to use your device's features are disenabled, Toggl Track might not work.
  5. Uninstall and reinstall Toggl Track. If nothing else has worked, completely uninstall Toggl Track then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Toggl Track not working


2. Fix Toggl Track Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Toggl Track be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Toggl Track not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Toggl Track may not be able to connect to the Internet when running in the background.

Reported Issues

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