Contact TIME Immersive Customer Service

Why should I report an Issue with TIME Immersive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TIME USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. "The TIME Immersive app brings TIME stories to life before your eyes using the power of augmented reality and virtual reality.

2. We’ll be adding new TIME Immersive experiences in the future, so be sure to check back for updates soon.

3. From the surface of the moon to the heart of the Amazon rain forest, you experience journalism like never before.

4. This app requires access to the device's camera and device's storage for saving media.

5. When using the this app, please remember to stay aware of your surroundings.

6. Only devices with Android 8.

7. Please go to for full FAQ webpage or email TIMEImmersive@time. com for any support you need".

1. The tech support response says to make sure that the latest version of ARCore is installed.

2. However, the Time Immersive app does not recognize that ARCore is installed on my device.

3. I verified that the latest version of ARCore is installed, even to the point of uninstalling ARCore and reinstalling it.

4. With Google ARCore installed, it just keeps crashing when loading.Jerry Williams has the same problem that I have.

5. Despite the disappointment, I do applaud TIME for making this available.Won't go past the scan a flat surface msg after trying it in multiple locations.

6. Terms & conditions state that as you download the app, you agree to it's terms & conditions, regardless whether you have read them or not.I was disappointed because I couldn't down load the ARcore app.

7. download google arcore from the appstore 2.run the time app 3.

8. when prompted to scan the surface and this is the key - point to a well lit surface and !!!!!slowly start circling your phone, drawing a circle on the surface!!! 'till moon appears.

9. I subscribe to Time and just want to read the magazine on my phone or tablet since I'm not always sitting at a computer.

10. My original score was one star because the lack of proper instructions, but I modify to 3 stars, because it"s a great experience after all.Does not work at all.

11. However, ARCore is already installed.

1. Fix TIME Immersive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TIME Immersive: Restarting the app will resolve most errors.
2. Update the TIME Immersive App. Here is how:
   1. On Android goto PlayStore » Search for "TIME Immersive" » Open TIME Immersive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TIME Immersive » click "UPDATE".
3. Clear TIME Immersive app cache: Clearing cached data will force your app to retrieve the latest data directly from TIME Immersive servers.
   1. On Android, goto Settings » Apps » Select "TIME Immersive" » click Storage » click "Clear Cache".
4. Check TIME Immersive app permissions. If any of these permissions required to use your device's features are disenabled, TIME Immersive might not work.
5. Uninstall and reinstall TIME Immersive. If nothing else has worked, completely uninstall TIME Immersive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TIME Immersive not working

2. Fix TIME Immersive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TIME Immersive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TIME Immersive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TIME Immersive may not be able to connect to the Internet when running in the background.