Contact Casa del Libro Customer Service

Why should I report an Issue with Casa del Libro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grupo Planeta to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Esta muy bien que ya no sea la web en el movil y lo importante que es el buscador de libros va mejor que antes (podria ser mejor)Todo bien hasta que no puedes actualizar tus direcciones de envío porque te pide una clave de identificación que no posees por no ser Español.La app es dificil de manejar, me fue imposible modificar por mi mismo los datos de mi envio a pesar de que aseguran es posible.

2. Hay muchos bugs que no te permiten interactuar.En América Latina, no es una opción, puesto que traté de comprar un libro de €14 y me descontaron $2.20 por solo intentar comprar, lo cual significa que no se completó la compra y aún así me cobraron.

3. No lo recomiendo.Excelente página para comprar libros en español.Deben decidir si quieren una app útil para los clientes o para decir que tienen una app.

4. The app is full of redirects and glitches, breaking the whole experience, you feel that the app is doing weird things all the time everytime i click "back".

5. In a few years, I worry you will go out of business...I cannot put my shipping address because the app say it's not valid but it is.the app is full of bugs.

6. the desktop site is full of bugs.La app en si va lenta.

7. If you click in "i dont like the app" you have to register, however for "i like" you dont need.

8. I wanted to shop here instead of giving money to amazon but its just so terrible.

9. Ridiculous.Improve it because Casadellibro is a legend, it can be better for sureThis app is SO bad.

10. Please, invest some money/ time into your app and website.

11. When there are lots of search results, filter does not work.

1. Fix Casa del Libro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Casa del Libro: Restarting the app will resolve most errors.
2. Update the Casa del Libro App. Here is how:
   1. On Android goto PlayStore » Search for "Casa del Libro" » Open Casa del Libro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Casa del Libro » click "UPDATE".
3. Clear Casa del Libro app cache: Clearing cached data will force your app to retrieve the latest data directly from Casa del Libro servers.
   1. On Android, goto Settings » Apps » Select "Casa del Libro" » click Storage » click "Clear Cache".
4. Check Casa del Libro app permissions. If any of these permissions required to use your device's features are disenabled, Casa del Libro might not work.
5. Uninstall and reinstall Casa del Libro. If nothing else has worked, completely uninstall Casa del Libro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Casa del Libro not working

2. Fix Casa del Libro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Casa del Libro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Casa del Libro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Casa del Libro may not be able to connect to the Internet when running in the background.