Contact mystc KSA Customer Service

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1. So, i would have to upload another card in order to continue and after 72 hours they might recharge my card again and that would be wastage of balance.Rate 1 Star - App doesn't accept me to register, a pop-up message "session expired" 😕 Updated rate to 4 Stars - This has been resolved after time settings have been adjusted to Mecca time (GMT+3) 😅I overpaid my bill.

2. Also, still can't save mada card and can't use visa which I've been telling you for the past 3 years and y'all not helping at all.- Voice distortion -Balance load thru urpay digital card issues -it will deduct balance but stc wont recharge and show you service unavailable.

3. I have enough strong data in mobile,latest android version , updated UI , Google play services enabled, everything is fine even though same issued since last 4 months.So there is no way to transfer your line to STC.

4. - tried their support team thru call and thru chat but no good response except to wait for 72 hours.

5. mySTC app don't allow me because I'm not a registered user and if I want to register the app said I don't have line with STC so I can't register.

6. Visited store to solve my issue and they say it takes time after filling out info on a paper and handed over my Iban certificate.

7. Called the customer care 3 times, only help they can offer everytime is switching the phone off for five minutes, then it will work.

8. When I contacted the Twitter support they said contact live support through the app which is again available to only registered user.

9. - - Broken, many things don't work, cannot even use my card to purchase Internet subscriptions, or add a new card.

10. Nice design dev.Can't recharge because I can't enter anything because the keyboard doesn't appear and I can't copy paste from another app.

11. Disgraceful.After 1 week use app suddenly not working and reload option will appear, than close it and again open it the same ,finally I do uninstall than install it working, the same process do every week.

1. Fix mystc KSA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mystc KSA: Restarting the app will resolve most errors.
2. Update the mystc KSA App. Here is how:
   1. On Android goto PlayStore » Search for "mystc KSA" » Open mystc KSA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mystc KSA » click "UPDATE".
3. Clear mystc KSA app cache: Clearing cached data will force your app to retrieve the latest data directly from mystc KSA servers.
   1. On Android, goto Settings » Apps » Select "mystc KSA" » click Storage » click "Clear Cache".
4. Check mystc KSA app permissions. If any of these permissions required to use your device's features are disenabled, mystc KSA might not work.
5. Uninstall and reinstall mystc KSA. If nothing else has worked, completely uninstall mystc KSA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mystc KSA not working

2. Fix mystc KSA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mystc KSA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mystc KSA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mystc KSA may not be able to connect to the Internet when running in the background.