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Contact ST BLE Mesh Customer Service
Published by STMicroelectronics NV on May 3, 2024
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Why should I report an Issue with ST BLE Mesh?
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ST BLE Mesh Customer Insights
1. Just using generic onoff and level clients and servers.Why does it require my phone number?Unable to provision mynewt blemesh node.
2. My device successfully gets provisioned but the app gets stuck in an infinate loop saying 100% .
3. My firmware is based on Nordics Mesh SDK.
4. maybe it cant handle configuring all the elements and models.
5. Looks like this is only for ST based software.
Steps to Troubleshoot & Fix ST BLE Mesh Issues
1. Fix ST BLE Mesh Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart ST BLE Mesh: Restarting the app will resolve most errors.
- Update the ST BLE Mesh App. Here is how:
- On Android goto PlayStore » Search for "ST BLE Mesh" » Open ST BLE Mesh » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for ST BLE Mesh » click "UPDATE".
- Clear ST BLE Mesh app cache: Clearing cached data will force your app to retrieve the latest data directly from ST BLE Mesh servers.
- On Android, goto Settings » Apps » Select "ST BLE Mesh" » click Storage » click "Clear Cache".
- Check ST BLE Mesh app permissions. If any of these permissions required to use your device's features are disenabled, ST BLE Mesh might not work.
- Uninstall and reinstall ST BLE Mesh. If nothing else has worked, completely uninstall ST BLE Mesh then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing ST BLE Mesh not working
2. Fix ST BLE Mesh Server issues & Internet Connection
- Check network connection: An unstable Internet will make ST BLE Mesh be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to ST BLE Mesh not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, ST BLE Mesh may not be able to connect to the Internet when running in the background.
