Contact Sprout Social Customer Service

Why should I report an Issue with Sprout Social - Social Media?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sprout Social, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When used with your Sprout Social account, it offers team or individual engagement and publishing tools with in-depth analytics, brand monitoring, competitive insights and social CRM features.

2. Sprout Social is a social media management tool created to help businesses manage their social media efforts more effectively and efficiently.

3. The perfect companion app for Sprout Social so you can manage your social media anywhere.

4. Sprout Social integrates with multiple social networks where consumers are engaging with businesses and brands.

5. All of your favorite Sprout Social features are now available on the go!

6. You must have a Sprout Social account to use this app.

7. Whether you are behind the counter helping customers or on the tarmac headed to a conference in Vegas, you will have the power to keep your business social.

8. Engage with your audience, manage team workflow and monitor your brand while on the go.

9. Sprout Social is known for its intuitive, easy to use web and mobile platform.

1. Scheduling doesn't work when you click save it just keeps refreshing, then when the time comes and goes when the post was supposed to roll out, it doesn't, which affects our brand negatively, especially if we are trying to collab with other brands and miss the launch windows.

2. The app makes that near impossible, even on a high end Android phone it lags when adding pictures, throws up errors and you better pray to the gods you can post! We ask Sprout (no beg!) to take some inspiration from discord and their app and make the app experience just as amazing as it is on desktop.Sprout itself is amazing, but this mobile app is lacking.

3. I need to reliably be able to edit and view all posts and I don't feel like I can count on this app.We spend an Exorbitant amount of money on sprout social services online for our business.

4. App crashes 75% of the time (majority without sending a report) you loose all your work & for those of us on the go/at an event need to use this to schedule etc it defeats the whole purpose of having the app to make it easier.

5. It's almost impossible to use this app for work and I end up emailing photos to myself to post via desktop.Updating review as the problem with calendar not working has been solved.

6. notifications arrive fine but the moment you go to click one to open the app it freezes your phone, and after an unspecified amount of time will just close down so you have to log in and start again.

7. Sharing a photo can take multiple attempts to even upload, and on the off chance the app decides to work for a few minutes you can only attach one photo at a time.

8. Will need to get this fixed asap or I don't see us using this platform for much longerThe desktop site is perfection and its so painful to see the app version lag behind.

9. You end up doing double/triple work, it crashes, or doesnt post at times.

10. I cannot reliably view all posts in my calendar, drafts, or approval.

11. Everything seems to be working correctly now!Desktop is great, mobile is so bad that it makes me want to unsubscribe altogether.

1. Fix Sprout Social Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sprout Social: Restarting the app will resolve most errors.
2. Update the Sprout Social App. Here is how:
   1. On Android goto PlayStore » Search for "Sprout Social" » Open Sprout Social - Social Media » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sprout Social » click "UPDATE".
3. Clear Sprout Social - Social Media app cache: Clearing cached data will force your app to retrieve the latest data directly from Sprout Social servers.
   1. On Android, goto Settings » Apps » Select "Sprout Social - Social Media" » click Storage » click "Clear Cache".
4. Check Sprout Social app permissions. If any of these permissions required to use your device's features are disenabled, Sprout Social might not work.
5. Uninstall and reinstall Sprout Social. If nothing else has worked, completely uninstall Sprout Social then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sprout Social not working

2. Fix Sprout Social Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sprout Social be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sprout Social not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sprout Social may not be able to connect to the Internet when running in the background.