Published by So Far So Good

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What users are saying

1. There are minor bugs but they don't even need mentioning here.This.app.is.AWSOME! I just get goosebumps every time I hear the trailer! The art,the movement,the sounds it's all good! And the bonuses,they feel like a giant puzzle piece! First everything is black and white,then color was invented,and then it became the future with robots! Sadly Incrediman had to sacrifice himself so the world would be happy again...but I LOVE the animations,it is impossible to make a terrible beat.I've loved this game since I was introduced to it back in 4th grade...I'm almost 21 now.

2. You guys have an amazing app that deserves to be in a top 10 list of best music apps of all time.EDITED REVIEW: I am no longer experiencing the bluetooth bug where the game restarts and/or crashes when you connect/disconnect a bluetooth device, but now there is a new bluetooth problem; The sound seems to stutter for a moment when the loop ends/restarts, but this ONLY happens when connected to bluetooth, from my phone speaker it's fine.

3. After the update the issue with the game opening in the wrong aspect ratio still persists, not typically, though still occasionally, when the game is open in wide screen, but fairly consistently when opened in tall screen, however closing and reopening the game seems to no longer carry over the previous aspect ratio, which allows you to fix itHonestly ok one of the coolest and most original apps on here.

4. Would love to be able to use the app in auto mode with my phone screen off.1. The game keeps opening in the wrong aspect ratio, being either to large or too small, when I close and reopen it the issue persists 2.

5. (Bug) There seems to be an issue stemming from the new update where the menu buttons don't respond to being pressed (Pause, and Left Corner).Incredible! I was looking for a music based game for my students and stumbled upon Incredibox.

6. Recent issue, though (hence the four stars)...how come when I open the app on my phone, it doesn't play the audio? I try to turn my volume up, but it only controls my ringer.

7. There are some bugs with Bluetooth like the sound being out of sync with the animations and a brief pause between loops, but it's great otherwise.

8. The level of creativity and unique style(s) make for a highly addictive activity that literally devoured 2 hours of my life when I first played it on Chrome and have since purchased it on my Android Phone.

9. The music is diverse while still familiar, the bonuses are playful and colorful, and everything about version nine is perfect.

10. This game is truly remarkable, and it's just so fun every single time I play it.

11. I tried deleting the app and downloading it again, but the audio worked only once and the app went back being dead silent again.

Steps to Troubleshoot & Fix Incredibox Issues

1. Fix Incredibox Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Incredibox: Restarting the app will resolve most errors.
  2. Update the Incredibox App. Here is how:
    1. On Android goto PlayStore » Search for "Incredibox" » Open Incredibox » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Incredibox » click "UPDATE".
  3. Clear Incredibox app cache: Clearing cached data will force your app to retrieve the latest data directly from Incredibox servers.
    1. On Android, goto Settings » Apps » Select "Incredibox" » click Storage » click "Clear Cache".
  4. Check Incredibox app permissions. If any of these permissions required to use your device's features are disenabled, Incredibox might not work.
  5. Uninstall and reinstall Incredibox. If nothing else has worked, completely uninstall Incredibox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Incredibox not working


2. Fix Incredibox Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Incredibox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Incredibox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Incredibox may not be able to connect to the Internet when running in the background.

Reported Issues

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