Contact The Salt Lake Tribune Customer Service

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1. I'm a subscriber and constantly hit the paywall because your app can't recognize my logged in subscriber account.Doesn't allow you to have links to the Trib open in the app.

2. i'm logged in, it shows my acct profile as logged in but doesn't lead me read articles.

3. Despite the fact that I am a paying subscriber, when I open links in Facebook I get the paywall, every time.

4. It's constantly forgetting who I am and so I get ads despite my subscription.I'm a paid subscriber, paying to have access through the paywall.

5. Tough times for the newspaper, i can only assume the $5 they spent on the app was a fail!!The app will not allow you to copy text from articles to paste elsewhere.

6. I also miss the notifications for articles that I would get, and because of those I would read the paper daily.

7. I loved being able to click on the paper layout and it would load the digital article.

8. When I share a news story on social media I quote a sentence or two from the article in my status to show what I'm reacting to.

9. Articles from the last couple of days are randomly on the homepage two or three times while others are nowhere to be found.

10. A news app is pretty basic not sure why it fails so spectacularly.The app works fine, but doesn't work with Facebook.

11. PLEASE allow me to read the article I click on! That's all I'm asking.

1. Fix The Salt Lake Tribune Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Salt Lake Tribune: Restarting the app will resolve most errors.
2. Update the The Salt Lake Tribune App. Here is how:
   1. On Android goto PlayStore » Search for "The Salt Lake Tribune" » Open The Salt Lake Tribune » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Salt Lake Tribune » click "UPDATE".
3. Clear The Salt Lake Tribune app cache: Clearing cached data will force your app to retrieve the latest data directly from The Salt Lake Tribune servers.
   1. On Android, goto Settings » Apps » Select "The Salt Lake Tribune" » click Storage » click "Clear Cache".
4. Check The Salt Lake Tribune app permissions. If any of these permissions required to use your device's features are disenabled, The Salt Lake Tribune might not work.
5. Uninstall and reinstall The Salt Lake Tribune. If nothing else has worked, completely uninstall The Salt Lake Tribune then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Salt Lake Tribune not working

2. Fix The Salt Lake Tribune Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Salt Lake Tribune be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Salt Lake Tribune not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Salt Lake Tribune may not be able to connect to the Internet when running in the background.