Contact OnTheSnow Ski & Snow Report Customer Service

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1. The new version is loaded with ads, takes a long time to load, doesn't deliver basic snow report info in an easy to find format and is pretty glitchy.

2. And where is all of my previously saved information from before the update?Please roll it back the new version and bring back the old simple release.

3. It seems sometimes there is a time discrepancy where the app says that the snow totals in the past 24 or 48 hours is different than the resort's website, but it might just be off by a few hours.

4. The user interface is the biggest set back, although you are provided more information it is no longer intuitive or quick and easy.New layout is absolutely horrible.

5. Ads all over, slow to load info, incorrect info, terrible color scheme, and trying to force me to make an account.

6. The app used to be very straight forward and simple, with quick and easy information at the tip of your fingers.

7. As a result I dont even use the app anymore.HORRIBLE! Difficult to navigate, I realize the need to learn the new layout, but this is ridiculous.

8. They took a simple and easy to use app that I enjoyed and changed all the menus to where its a pain in the ass to navigate.

9. New format has way too much bloat, too many ads, difficult to navigate, buggy...appears as if it was taken over by someone who is clueless about software design.

10. But as a long time user of this app, i must comment on my disappointment with the latest update.

11. Easy to use platform that delivered the resort info well.

1. Fix OnTheSnow Ski & Snow Report Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OnTheSnow Ski & Snow Report: Restarting the app will resolve most errors.
2. Update the OnTheSnow Ski & Snow Report App. Here is how:
   1. On Android goto PlayStore » Search for "OnTheSnow Ski & Snow Report" » Open OnTheSnow Ski & Snow Report » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnTheSnow Ski & Snow Report » click "UPDATE".
3. Clear OnTheSnow Ski & Snow Report app cache: Clearing cached data will force your app to retrieve the latest data directly from OnTheSnow Ski & Snow Report servers.
   1. On Android, goto Settings » Apps » Select "OnTheSnow Ski & Snow Report" » click Storage » click "Clear Cache".
4. Check OnTheSnow Ski & Snow Report app permissions. If any of these permissions required to use your device's features are disenabled, OnTheSnow Ski & Snow Report might not work.
5. Uninstall and reinstall OnTheSnow Ski & Snow Report. If nothing else has worked, completely uninstall OnTheSnow Ski & Snow Report then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OnTheSnow Ski & Snow Report not working

2. Fix OnTheSnow Ski & Snow Report Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OnTheSnow Ski & Snow Report be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OnTheSnow Ski & Snow Report not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OnTheSnow Ski & Snow Report may not be able to connect to the Internet when running in the background.