Contact 微博 Customer Service

Why should I report an Issue with 微博?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sina.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Imagine having multiple options that either tell you you exhausted your verification requests when you just installed and tried logging in for the first time, or presents you with a secondary option that points you to enter the non-existent Chinese number you never used to create your account.

2. What does "Sending verification code fails(8517),request again" mean? I tried "request again" numerous times, but your app always just returned the same useless error message.I'm in Canada & I was able to sign up for an account with my Canadian number.

3. Just updated the app just now,still lagging, comments still couldn't be loadedGreat app! It's a bit challenging to learn where everything is and how to use it! It can also be a bit confusing as some parts are in English ad some in Chinese! But I'm learning Mandarin so this is great pratice 😅The whole experience was a mess.

4. I just wanted to follow my favorite Chinese actors, actresses and so on.** Edited after finally getting logged in!!!!When I noticed there was an update available, I assumed you would have resolved the login problem for overseas users.

5. Having the same problem with reading the Chinese - took forever to understand it 😖 they could do without users from other countries , is that the case?The app looks really good but how am I going to understand it if I only see Chinese words.

6. Try that, then it will recognize that you're international, & offer an international registration.The app itself is not bad, you need to know Chinese language to have a better experience.

7. I removed a star because it seems that in the US you cannot register for a Weibo account 😞.

8. If I want to post or repost, the whole thing will get so lagged that I need to kill the app and open the app again, and I need to try at least 3 times before I successfully post or repost something.

9. One, when it comes to the verification part, it takes forever and it keeps showing 'the registration limit has been met' and my friends has also met such problems.

10. I still haven't received the SMS verification code, though; the update only reduced my phone's storage.

11. But just a few days back,weibo is lagging in network, the loading is just plain too slow, the comments couldn't be loaded.

1. Fix 微博 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 微博: Restarting the app will resolve most errors.
2. Update the 微博 App. Here is how:
   1. On Android goto PlayStore » Search for "微博" » Open 微博 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 微博 » click "UPDATE".
3. Clear 微博 app cache: Clearing cached data will force your app to retrieve the latest data directly from 微博 servers.
   1. On Android, goto Settings » Apps » Select "微博" » click Storage » click "Clear Cache".
4. Check 微博 app permissions. If any of these permissions required to use your device's features are disenabled, 微博 might not work.
5. Uninstall and reinstall 微博. If nothing else has worked, completely uninstall 微博 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 微博 not working

2. Fix 微博 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 微博 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 微博 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 微博 may not be able to connect to the Internet when running in the background.