Contact SugarSync Customer Service

Why should I report an Issue with SugarSync?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SugarSync, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Easily sync and send files from one device to another, collaborate with team members, and enjoy seamless file syncing across your devices with minimal effort.

2. Use SugarSync to securely sync and backup your files, photos, music, and more on any device.

3. SugarSync lets you backup your files, photos, music, and more on any device.

4. You can automatically sync files across computers, devices, and platforms, and all changes made in the cloud will be automatically applied to all of your synced devices.

5. SugarSync lets you control how and what you want to share, whether it’s a small read-only file or a large folder with editing permissions — it’s up to you.

6. SugarSync lets you automatically upload photos from your Android to your computer so you can have all of your important memories and more in one secure place.

7. Our Protected Folders option lets you easily roll back your folder to a previous date in time so you can recover all files within it at once.

8. We use industry-standard encryption to protect your files and data while they sync to our servers, and store them in the cloud in an encrypted format.

9. Never worry about losing your important files, photos, and documents again.

10. SugarSync makes it easy to keep all of your devices synced.

11. We add a layer of security to all of your file syncing and storing so you can keep your digital life private and organized.

1. God I love when companies make a product like this that just works great.On the android app (version 5.1.0.50), each time I tried to ‘add’ a folder to be synced from the external memory card, the app would immediately crash.

2. Option to exclude subfolders (I don't need the thumbnail folder on my phone to sync to the cloud/my computer).Great Backup App! I've used this app for years now.

3. Not only is SugarSync overpriced, the Android app cannot sync to a first level directory (e.g. instead of /Music, you get /Music/Music on your phone) and it is not at all possible to sync to an SD drive with current versions of Android.

4. However, looks like I'll need to reconsider that now since the app is useless to me.For some reason, my Android phone won't access the latest version of files that I've modified on my home PC.

5. Summary of feature requests from prior review (2017): Option to restrict syncing to specific times (eg, sync when my network isn't in use at night when I'm asleep).

6. The function to sync contents from an external memory card to SugarSync needs to be fixed/added.

7. It works seemlessly backuping up specific folders on my computers and syncing files across machines while allowing me to pull anything up remotely on my phone.

8. I don't get all the complainers on here.Used SS for years & suddenly out of nowhere I can no longer sync albums off my Android.

9. I urge anyone reading this to look elsewhere, you'd be better off with another sync service.I rarely if ever write reviews, but this app pissed me off so much that I'm actually taking the time to do it.

10. Immediately accesses the old files that it was using before.After using SugarSync for years, I have decided to move to Mega and the separate MegaSync app.

11. Bug #2 doesn't exist in the iOS version.I was told 2 months ago that the issue with adding folders was being reviewed, but no update or additional follow up.

1. Fix SugarSync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SugarSync: Restarting the app will resolve most errors.
2. Update the SugarSync App. Here is how:
   1. On Android goto PlayStore » Search for "SugarSync" » Open SugarSync » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SugarSync » click "UPDATE".
3. Clear SugarSync app cache: Clearing cached data will force your app to retrieve the latest data directly from SugarSync servers.
   1. On Android, goto Settings » Apps » Select "SugarSync" » click Storage » click "Clear Cache".
4. Check SugarSync app permissions. If any of these permissions required to use your device's features are disenabled, SugarSync might not work.
5. Uninstall and reinstall SugarSync. If nothing else has worked, completely uninstall SugarSync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SugarSync not working

2. Fix SugarSync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SugarSync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SugarSync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SugarSync may not be able to connect to the Internet when running in the background.