Published by SharkNinja, LLC on Nov 7, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SharkClean?



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Why chat with our AI SharkClean Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SharkClean.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Also, when it's back on the base charging, there isn't a clear way that I've figured out to know if its mid job and simply charging or if it's finished the job.There is quite a bit of use for this app but the most useful parts I use are the ability to start the vacuum from anywhere in your home network and the ability the have a schedule set to clean at a certain time each day.

2. This makes the functionality of the vacuum limited to Clean, Max, and Dock.

3. Finally, notifications about the vacuum being stuck display in the app even if they've been cleared from the notification tray.

4. The vacuum works well, rarely gets hung on furniture, and it's easy to clean the filters.

5. Everytime it loads, there is a long animation of the vacuum going around the screen vacuuming up the logo.

6. The map is constantly incorrect, even after deleting it and having it make a new one, entire rooms are missing, despite it going in them every clean cycle.

7. Keep out zones must be rectangular and cannot be smaller than a certain size which makes for an issue when trying to set it for a small area.

8. For the one that has the map set, the choice of setting what rooms you want clean does not work.

9. It also sends notifications if there is an issue with the vacuum so you can check it out quickly.

10. Never is the app or website responsible for issues.May 2023 update: connects faster but gets stuck in a loop after asking to approve a new map and won't let me back to the menu without deleting the new map.

11. Remove the pop up plsThe vacuum itself is great, but the app could use some improvement.

Steps to Troubleshoot & Fix SharkClean Issues

1. Fix SharkClean Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SharkClean: Restarting the app will resolve most errors.
  2. Update the SharkClean App. Here is how:
    1. On Android goto PlayStore » Search for "SharkClean" » Open SharkClean » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SharkClean » click "UPDATE".
  3. Clear SharkClean app cache: Clearing cached data will force your app to retrieve the latest data directly from SharkClean servers.
    1. On Android, goto Settings » Apps » Select "SharkClean" » click Storage » click "Clear Cache".
  4. Check SharkClean app permissions. If any of these permissions required to use your device's features are disenabled, SharkClean might not work.
  5. Uninstall and reinstall SharkClean. If nothing else has worked, completely uninstall SharkClean then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SharkClean not working


2. Fix SharkClean Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SharkClean be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SharkClean not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SharkClean may not be able to connect to the Internet when running in the background.

Reported Issues

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