Contact Realm Customer Service

Why chat with our AI Realm Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Realm.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I don't see an option to place a bookmark in the audio version (useful for getting back when using the sleep timer) and there isn't an option to choose SD card storage rather than default phone storage.

2. Logs you out unexpectedly.I love the service so far; the titles are great, and I think it's well worth the price However, the app only gets three stars because it's buggy.

3. I wish I could give it five stars for the content, but the constant issues I have unfortunately have me frustrated.Just started using this app and, overall, I really like it.

4. Also, a way to bookmark the titles you want to listen to would be fantastic.The audio content is amazing, the app needs some work.

5. The other half of the time, it either loses track of progress entirely and starts the track over from the beginning, or it loads the *next* track instead.

6. You have to disable the app completely in order to successfully use navigation on the phone otherwise the story starts playing with each navigation turn.

7. Every time you use assistant an audio drama begins playing whether or not you had been playing it previously.

8. It freezes and just shuts down fairly often; undo not have the same issue with other audio apps.

9. The playback speed is right below the play button mine is playing at .75 speed which ruins the experience.

10. I love the content, even went as far to sign up for the subscription.

11. The only fix seems to be turning on data.I love the stories on this app, and the format is cool.

1. Fix Realm Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Realm: Restarting the app will resolve most errors.
2. Update the Realm App. Here is how:
   1. On Android goto PlayStore » Search for "Realm" » Open Realm - Podcast App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Realm » click "UPDATE".
3. Clear Realm - Podcast App app cache: Clearing cached data will force your app to retrieve the latest data directly from Realm servers.
   1. On Android, goto Settings » Apps » Select "Realm - Podcast App" » click Storage » click "Clear Cache".
4. Check Realm app permissions. If any of these permissions required to use your device's features are disenabled, Realm might not work.
5. Uninstall and reinstall Realm. If nothing else has worked, completely uninstall Realm then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Realm not working

2. Fix Realm Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Realm be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Realm not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Realm may not be able to connect to the Internet when running in the background.