Contact Guide Customer Service

Why chat with our AI Guide Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Guide.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I rated one because of these problems.Bro I don't know how to play like it is literally start,share, and rate i press start and it just gives me a bunch of examples but I have tried it on my phone and its amaaaaaazing I Absolutely love itThis game is so fun so amazing I just can't stop playing it because it's so satisfying like every time when I be the neighbor I have so much funWell me and my sister tryed to play it but it says to start,share,rate? And i put start than is says begin the game so i press it and it tells me an whole text about how to begin the game but it does not work to play! so i give it a 1 star replie to tell me how to play.This game is soo awesome! And a little bit scary when he gobbles u up and ur missingI give out him five stars.

2. I dont know to play this game.

3. I saw this game on youtube and tried installing it.

4. I tried to install and uninstall this game.

5. I installed it, then it shows start, share and all.

6. Because this game is so amazing .

7. Worst game ever.

8. I clicked on start then they gave me some instructions.

9. I dont know what happened.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Hi Neighbrom secret House 2020 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Hi Neighbrom secret House 2020 app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Hi Neighbrom secret House 2020" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.