Published by Sercatven on May 17, 2024

Report an issue with Guía.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Guía para Movistar+?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sercatven to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Guía para Movistar+ image 1 contact Guía para Movistar+ image 2

About Guía para Movistar+

1. Ademas puedes obtener información adicional (como una sinopsis, próximas emisiones, etc... ) de cada emisión pulsando sobre ella.

2. Obtén información detallada de cada canal pudiendo ver todas las emisiones de cada uno de ellos durante los tres próximos días.

3. Guía de la programación para Movistar+ y Canal+ para que no te pierdas tu programa, película o partido favorito.

4. Puedes ver tanto las emisiones actuales, como las próximas.

5. Ordena y oculta los canales a tu gusto de una manera rápida y sencilla.

6. Disfruta de la programación de los principales canales de televisión de pago en una solo aplicación.

Guía Customer Insights

1. The best App in the world 🤩🙏🙏🙏ADS ADS Ads, then a bit of app.Actualización: la guía funciona muchas veces bien, pero otras veces se queda completamente vacía durante días... En eso estamos.TopSe cuelga al entrar en cualquier programa para ver más detalles y la programación de algunos canales como la FOX está mal.Too much adsTodo iba bien hasta la última actualización.

Steps to Troubleshoot & Fix Guía Issues

1. Fix Guía Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Guía: Restarting the app will resolve most errors.
  2. Update the Guía App. Here is how:
    1. On Android goto PlayStore » Search for "Guía" » Open Guía para Movistar+ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guía » click "UPDATE".
  3. Clear Guía para Movistar+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Guía servers.
    1. On Android, goto Settings » Apps » Select "Guía para Movistar+" » click Storage » click "Clear Cache".
  4. Check Guía app permissions. If any of these permissions required to use your device's features are disenabled, Guía might not work.
  5. Uninstall and reinstall Guía. If nothing else has worked, completely uninstall Guía then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Guía not working


2. Fix Guía Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Guía be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Guía not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Guía may not be able to connect to the Internet when running in the background.

Reported Issues