Published by Scribd, Inc. on Nov 7, 2023

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Why should I report an Issue with Everand: Ebooks and audiobooks?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Scribd, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Everand Customer Insights

1. I use this app for audiobooks and the last 3 books I've listened to, the book as reverted back to close to the beginning while I'm listening to it with no buttons being pushed on my phone, in fact phone isn't even in hand.

2. Finding the current book you're listening to is frustrating, highlighting bookmarking and tracking time spent reading are all terrible.

3. Also the fact that when a lot of people are listening to a certain book at one time you can't even look up the book to look at it or put dibs or "get in line" to listen to the book next.

4. To make Scribd work, I have to pull out my phone while driving and go through menus to continue my book.

5. I had to go a round about way just to look at the book details for the next book in the series I've been listening to.

6. They have to fix the issue where: I'm listening to the audiobook with the phone screen off and accidentally something would touch the phone screen, rewinding the audiobook 4 hours.

7. When I would listen to audio books it would freeze my phone on occasions but now it is multiple times in an hour which makes this app almost impossible to use.

8. It's incredibly hard to then have to find where I actually was in the book especially when I'm 6-7 hours into a book and don't know exactly what chapter it's on when it happens.I canceled my subscription.

9. I can't even search to see if a new book is even available until my membership renews.I am a loyal user of this app.

10. Script doesn't have every book I want but has a great selection.

11. Overall: Good service needing improvement.They do have a pretty good selection of audiobooks (what I primarily read).

Steps to Troubleshoot & Fix Everand Issues

1. Fix Everand Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Everand: Restarting the app will resolve most errors.
  2. Update the Everand App. Here is how:
    1. On Android goto PlayStore » Search for "Everand" » Open Everand: Ebooks and audiobooks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Everand » click "UPDATE".
  3. Clear Everand: Ebooks and audiobooks app cache: Clearing cached data will force your app to retrieve the latest data directly from Everand servers.
    1. On Android, goto Settings » Apps » Select "Everand: Ebooks and audiobooks" » click Storage » click "Clear Cache".
  4. Check Everand app permissions. If any of these permissions required to use your device's features are disenabled, Everand might not work.
  5. Uninstall and reinstall Everand. If nothing else has worked, completely uninstall Everand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Everand not working

2. Fix Everand Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Everand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Everand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Everand may not be able to connect to the Internet when running in the background.

Reported Issues