Contact Alerta Sísmica México Customer Service

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1. Also, for the all the folks here complaining this alarm is loud and makes light, what are they honestly expecting from an alarm designed to wake you out of a deep sleep to literally save your life? 🤦 If you want to turn off the alarm or the lights, yes it's possible in the app too.Good choice for earthquake alertToo many permissions and dont allow to skip them.

2. I heard it, now shut and let the led light on untill I turn it off.I never had a problem with the notifications coming on time, but it's impossible to stop the blaring alarm once it starts and unnecessarily distracting and stressful when you're in the middle of an actual earthquake.

3. We had an earthquake today and this just made the situation much more stressful because all you hear and see is the screaming alarm and strobe light .

4. The fact we can't stop the alarm makes the situation even more dangerous when we need to remain calm and attentive.

5. it almost looks as if it were fake or spamYou must change the strobe light! I hit the test button and it was really confusing.

6. You should also add and easier way to turn off the alarm, I had to go to the notification bar and tap a button there.

7. Thank you.You cannot stop the alarm when it goes off.

8. The earthquake barely moved here actually and i pressed multiple times cerrar aviso and it wouldn't stop.

9. You can't turn off the alarm.

10. Please add the option to stop the sound as well once we acknowledge the notification, if possible.

11. When an earthquake is happening you don't want all that distracting stuff happening.

1. Fix Alerta Sísmica México Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alerta Sísmica México: Restarting the app will resolve most errors.
2. Update the Alerta Sísmica México App. Here is how:
   1. On Android goto PlayStore » Search for "Alerta Sísmica México" » Open Alerta Sísmica México - SASSLA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alerta Sísmica México » click "UPDATE".
3. Clear Alerta Sísmica México - SASSLA app cache: Clearing cached data will force your app to retrieve the latest data directly from Alerta Sísmica México servers.
   1. On Android, goto Settings » Apps » Select "Alerta Sísmica México - SASSLA" » click Storage » click "Clear Cache".
4. Check Alerta Sísmica México app permissions. If any of these permissions required to use your device's features are disenabled, Alerta Sísmica México might not work.
5. Uninstall and reinstall Alerta Sísmica México. If nothing else has worked, completely uninstall Alerta Sísmica México then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alerta Sísmica México not working

2. Fix Alerta Sísmica México Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alerta Sísmica México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alerta Sísmica México not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alerta Sísmica México may not be able to connect to the Internet when running in the background.