Contact RealVNC Viewer Customer Service

Why should I report an Issue with RealVNC Viewer: Remote Desktop?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RealVNC Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you're still not convinced, check out our reviews! - Connect with ease via our cloud service to a remote desktop. - Backup and sync your connections between all your devices by signing in to RealVNC Viewer on each one. - A scrolling bar above the virtual keyboard includes advanced keys such as Command/Windows. - Free, paid and trial RealVNC Connect subscriptions available.

2. You can view your computer's desktop remotely, and control its mouse and keyboard as though you were sitting down in front of it. Just visit realvnc. com and download RealVNC Connect remote access software to each computer you want to control.

3. RealVNC Connect password-protects each remote computer out-of-the-box (you may need to enter the same user name and password you use to log in to your computer).

4. Alternatively, you can connect directly to RealVNC Connect with an Enterprise subscription or VNC-compatible software from third parties by entering the remote computer's IP address.

5. RealVNC are the original inventors of VNC remote access technology, and we're confident you'll love what RealVNC Viewer has to offer.

6. RealVNC® Viewer turns your phone into a remote desktop, giving you instant access to your Mac, Windows and Linux computers from anywhere in the world.

7. RealVNC and VNC are trademarks of RealVNC Limited and are protected by trademark registrations and/or pending trademark applications in the European Union, United States of America and other jurisdictions.

8. During a session, your device's touch screen serves as a trackpad to give you precise control of the remote desktop.

9. Then sign in to RealVNC Viewer on your device using your RealVNC account credentials.

10. Drag your finger to move the remote mouse cursor and tap anywhere to left-click (other gestures such as right-click and scroll are explained in-app).

11. Your remote computers automatically appear; simply tap one to screen share.

1. Also, who's genius idea was it to put the keyboard function in a pull-down from the top menu? Exactly where most of our phones have the pull-down notification window?The touch sensitivity is to much over the recent year! When I try to click by tapping, half of the time it doesn't register because it thought I was moving the cursor by 1 or 2 pixels! When I try to drag to precise position, and I retract my fingers, it always move the cursor one extra time at the end, since it is too sensitive! PLEASE FIX IT! You were good in the beginning, but now you're not!I use this program on desktop almost daily and recently needed to use my phone as the viewer, searched the Play Store and delightfully installed this.

2. The new toolbar is not really needed to view the keyboard if you have the app ShowKey.With the recent addition of a tools "bubble", Android can now force a keyboard open when needed.

3. The new floating toolbar is idiotic, it blocks the view of the top of the screen and you have to constantly hide and unhide if you want to toggle mouse and keyboard controls.

4. Very well designed, streamlined for efficient navigation, intelligent features, fast bug fixes, and I very rarely experience the kinds of connection problems and latency issues I've run into with other similar applications.

5. That's too bad since I was really looking forward to using this app for my remote desktop connections while in DeX mode.

6. But, let it not connect the first time it tries, and it won't connect at all until you force close the app, maybe reboot your phone, perhaps reset time itself back to when it would work.

7. I am using it to view operating systems that are being emulated using Termux.

8. However, for those who are using thier Samsung device in DeX mode, this app does not work.

9. Though bringing up a keyboard was supposedly doable without the shortcut, in practice, many devices would open and immediately close the keyboard.

10. And it won't secretly run in the background like other apps, so thats niceWhen it works, it's great.

11. If the opportunity exists, I would love to find out how to become a beta tester on any new applications you might have coming out.This is a great app overall.

1. Fix RealVNC Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RealVNC Viewer: Restarting the app will resolve most errors.
2. Update the RealVNC Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "RealVNC Viewer" » Open RealVNC Viewer: Remote Desktop » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RealVNC Viewer » click "UPDATE".
3. Clear RealVNC Viewer: Remote Desktop app cache: Clearing cached data will force your app to retrieve the latest data directly from RealVNC Viewer servers.
   1. On Android, goto Settings » Apps » Select "RealVNC Viewer: Remote Desktop" » click Storage » click "Clear Cache".
4. Check RealVNC Viewer app permissions. If any of these permissions required to use your device's features are disenabled, RealVNC Viewer might not work.
5. Uninstall and reinstall RealVNC Viewer. If nothing else has worked, completely uninstall RealVNC Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RealVNC Viewer not working

2. Fix RealVNC Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RealVNC Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RealVNC Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RealVNC Viewer may not be able to connect to the Internet when running in the background.