Contact Rocketbook Customer Service

Why should I report an Issue with Rocketbook?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rocketbook to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Write freely and use our shortcut system to send your scans as PDFs or JPEGs to specific locations in Google Drive, Dropbox, Trello, Evernote, Box, OneDrive, OneNote, Slack, Google Photos, and Email.

2. The app has a unique seven-symbol shortcut system that gets your auto-cropped and high quality scans into the cloud faster than any other scanning app.

3. Using our Handwriting Recognition (OCR) features, you can search your handwriting inside the app, use your handwritten text as the filename, and get a full-page transcription via email.

4. The Rocketbook app instantly sends your Rocketbook pages and whiteboards enhanced with Beacons to your favorite cloud services.

5. Enjoy the pleasure of writing and the efficiency, organization, and shareability of digitization.

6. For more information about our reusable notebooks, please visit getrocketbook. com.

7. Access and share them anytime, anywhere!

8. Free Rocketbook PDFs and customizable pages can be found at start. getrocketbook. com.

1. Great.The notebooks are nice, but the scanning with the app is testing my patience! It rarely takes the picture, even when the page is centered correctly (all borders visible; good contrast to background).

2. Edit: was finally able to sign up in the app & so far, so good! Sometimes it sends 3 copies of my notes in three separate emails, but otherwise it's running smoothly & I have no complaints.

3. I really like thee concept of Rocketbook and its a great tool but I wish this could be more reliabeThis fits my waiting and planning style really well.

4. Love not having to pay a monthly storage fee.Was so excited to receive my rocketbook, only to find that the app won't let me sign up at all.

5. If it takes the picture, the dimensions of the page are often not correctly recognized and the scan appears rotated or cropped incorrectly.

6. Would be nice to upload to google drive or at least make it easy to upload files to an external source.

7. Rocketbook has been a great product.

8. I need to be able to upload directly to my OneDrive so this makes the app entirely useless until fixed.

9. I like having my notes transcribed with OneNote but it's been very inconvenient and time consuming.

10. I have my scan activated to be sent to my OneNote but lately they aren't being sent there on the first try.

11. I am not tech savvy and sure there is a lot more functionality I will (eventually) learn, it is easy enough to do the basics and has been well worth the money.

1. Fix Rocketbook Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rocketbook: Restarting the app will resolve most errors.
2. Update the Rocketbook App. Here is how:
   1. On Android goto PlayStore » Search for "Rocketbook" » Open Rocketbook » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rocketbook » click "UPDATE".
3. Clear Rocketbook app cache: Clearing cached data will force your app to retrieve the latest data directly from Rocketbook servers.
   1. On Android, goto Settings » Apps » Select "Rocketbook" » click Storage » click "Clear Cache".
4. Check Rocketbook app permissions. If any of these permissions required to use your device's features are disenabled, Rocketbook might not work.
5. Uninstall and reinstall Rocketbook. If nothing else has worked, completely uninstall Rocketbook then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rocketbook not working

2. Fix Rocketbook Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rocketbook be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rocketbook not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rocketbook may not be able to connect to the Internet when running in the background.