Published by NewEra Mobile

Report an issue with SAP SuccessFactors.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SAP SuccessFactors?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NewEra Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SAP SuccessFactors Customer Insights

Steps to Troubleshoot & Fix SAP SuccessFactors Issues

1. Fix SAP SuccessFactors Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SAP SuccessFactors: Restarting the app will resolve most errors.
  2. Update the SAP SuccessFactors App. Here is how:
    1. On Android goto PlayStore » Search for "SAP SuccessFactors" » Open SAP SuccessFactors » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAP SuccessFactors » click "UPDATE".
  3. Clear SAP SuccessFactors app cache: Clearing cached data will force your app to retrieve the latest data directly from SAP SuccessFactors servers.
    1. On Android, goto Settings » Apps » Select "SAP SuccessFactors" » click Storage » click "Clear Cache".
  4. Check SAP SuccessFactors app permissions. If any of these permissions required to use your device's features are disenabled, SAP SuccessFactors might not work.
  5. Uninstall and reinstall SAP SuccessFactors. If nothing else has worked, completely uninstall SAP SuccessFactors then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SAP SuccessFactors not working


2. Fix SAP SuccessFactors Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SAP SuccessFactors be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SAP SuccessFactors not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SAP SuccessFactors may not be able to connect to the Internet when running in the background.

Reported Issues