Contact Procore Customer Service

Why should I report an Issue with Procore?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Procore Technologies Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access to tools on your mobile device like Observations, Incidents, and Inspections help you achieve the highest quality build in the safest environment.

2. Use your mobile device to create and assign punch list items directly from the field, where most issues are likely to be found.

3. Procore’s quality and safety management solutions help field teams more easily comply with safety regulations and quality specifications.

4. Connect teams and project information with access to all the tools you need to manage your projects.

5. Have anyone on the team enter project time from the office, the trailer, or the field directly from their mobile device.

6. Access to critical project information, powerful collaboration tools, and streamlined processes make it easy to stay on schedule and on budget.

7. Easily track and manage important project items with bookmarks on mobile.

8. Procore’s field enablement tools increase productivity for field teams by connecting office and field teams in real-time.

9. Procore’s cost management solutions make it easier to collaboratively manage project costs.

10. Manage, baseline, and improve your construction quality performance processes all from your mobile device.

11. You can now bookmark items from: Change Events, Commitments, Drawings, Observations, RFIs, Submittals, T&M Tickets, Inspections, Incidents, Punch List.

1. There is no way to reorder them yourself, or lock the order to a specific type.Good but, will not load specification documents at times; example, I know we have front end docs specifications on the desktop version of procore but when trying to select it with the app it tells me there is "0" in the document.

2. Two, if I reorder the tiles in the "Tools" tab in one project, it should keep that same order for all projects.This app makes my life easier! A couple notes: it would be good if submittals could be responded to on the app and not just on the website.

3. I would then click the search button,and THEN the keyboard should pull up.Good app but there's a couple of things I hate about the search function.

4. (5 stars, sync issue fixed) Would help if I could add GPS to where I take pictures on plans.The user interface of this app closely resembles iOS, which is garbage in opinion.

5. Also, drawings get rearranged for some reason, so that when I'm looking for a specific drawing it may have been moved to the top of the list or it may be where it's supposed to be in the hierarchy.

6. First, when I do a search and then go back instead of showing the search results it goes back to the main drawing screen.

7. Depending how large your projects are this app uses more storage than any other by far (3-4 GB for me) I've knocked a star for that but other than that i think it's great.Not fully compatible with Fold 3 after recent updates.

8. Also, it seems there is a glitch when using the flash to take pictures when during punch list.

9. That functionality would make it much easier.I like the app for the most part considering what it's designed to do and it works fairly well, however the images take a long time to load whether I'm on wifi, full 5g, 4glte+, etc.

10. If this is already possible then it would be good to make it more intuitive or to include a tutorial (currently could not find one by googling it).

11. The camera will not take a picture after using the flash unless i either restart the app or take the flash off.Great UI with 1 major downfall.

1. Fix Procore Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Procore: Restarting the app will resolve most errors.
2. Update the Procore App. Here is how:
   1. On Android goto PlayStore » Search for "Procore" » Open Procore » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Procore » click "UPDATE".
3. Clear Procore app cache: Clearing cached data will force your app to retrieve the latest data directly from Procore servers.
   1. On Android, goto Settings » Apps » Select "Procore" » click Storage » click "Clear Cache".
4. Check Procore app permissions. If any of these permissions required to use your device's features are disenabled, Procore might not work.
5. Uninstall and reinstall Procore. If nothing else has worked, completely uninstall Procore then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Procore not working

2. Fix Procore Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Procore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Procore not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Procore may not be able to connect to the Internet when running in the background.