Contact PortSIP Softphone Customer Service

Why should I report an Issue with PortSIP Softphone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PortSIP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. By using Android's existing contact list, PortSIP Softphone facilitates easy and effective communication management with an intuitive interface which accommodates multiple calls.

2. Interworking with PortSIP PBX, PortSIP Softphone support push notification, which allows it receive calls and messages even it was force terminated.

3. PortSIP Softphone is a SIP-based softphone for Android that uses Wi-Fi or 4G/LTE connection to make and receive calls and Instant Messages.

4. PortSIP Softphone incorporates advanced security settings which allows for secure call signaling and audio encryption.

5. Call functionality includes the ability to switch between two calls, merge and split calls and perform attended and unattended transfers.

6. It supports up to 1080P video call with H. 264 and VP8 codec, and supports HD audio call.

7. It also supports video conference without MCU support.

8. Codecs offered includes: G. 279, G. 711a/u, Opus, AMR, AMR-WB, G. 722. 1, iLBC, GSM, SPEEX-WB.

1. Please help !! Update: all screens whether incoming or outgoing have blank screen/interface Please roll back to old versionIt always logs out and take more than 2 hours to log back inApp doesn't start on samsung android 12, keep crashing with error message "change registration time to 3600" but has no option available to make chargesMy phone and million other phones save the numbers with a space, your app doesn't strip it before passing it on to the sip server, is there a way to fix this - your dialplan only strips leading characters not spaces in the middle.

2. If the phone is not silent, Bluetooth will play the ring tone over whatever media you may be playing, there's just no incoming call notification on the car display.Works for the most part, but cannot use ilbc codec (best for reliability).. asterisk complains: "Huh? An ilbc frame that isn't multiple of 50 bytes long from RTP (38)" ... Pity App seemed okay...this app is too good to be true... it works great so far.

3. One thing that doesn't quite work is the incoming call notification is not passed to Bluetooth.

4. however, i do wish you could set different ringtones for inbound calls to the appRequires camera permissions to open up and makes the suspicious claim that the permissions are needed for the app to work.

5. There is of course zero reason to require camera permissions until the user initiates or receives a video call.

6. As is, the one-star user experience I had with the app was trying to open it, being prompted for superfluous permissions, being lied to as to why, and then uninstalling the app.I've been using this app for 2 years now.

7. Howver the last update says it fixes an issue of a blank screen when dialing, I never had this issue, but now when I installed the update I started to get this blank screen when calling voice mail.

8. It automatically answers a call even without clicking the answer button and you cannot hear it ring.

9. Still, the app is easy to setup and configure, intuitive layout, compatable with various VOIP providers, customizable, and loaded with features.

10. TLS doesn't work if you are connecting to an external server.

11. UDP behind symmetric NAT doesn't work.

1. Fix PortSIP Softphone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PortSIP Softphone: Restarting the app will resolve most errors.
2. Update the PortSIP Softphone App. Here is how:
   1. On Android goto PlayStore » Search for "PortSIP Softphone" » Open PortSIP Softphone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PortSIP Softphone » click "UPDATE".
3. Clear PortSIP Softphone app cache: Clearing cached data will force your app to retrieve the latest data directly from PortSIP Softphone servers.
   1. On Android, goto Settings » Apps » Select "PortSIP Softphone" » click Storage » click "Clear Cache".
4. Check PortSIP Softphone app permissions. If any of these permissions required to use your device's features are disenabled, PortSIP Softphone might not work.
5. Uninstall and reinstall PortSIP Softphone. If nothing else has worked, completely uninstall PortSIP Softphone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PortSIP Softphone not working

2. Fix PortSIP Softphone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PortSIP Softphone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PortSIP Softphone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PortSIP Softphone may not be able to connect to the Internet when running in the background.