Contact CLiQQ Customer Service

Why should I report an Issue with CLiQQ by 7-Eleven?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 7-Eleven Philippines to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Won't send any code even if internet connection is good.Can't login... Cannot send otp, takes very long if you use google login, and does not allow fb... Even if the otp arrives, it always says that too many are using the app and you still can't login... Sira na nga cliqq kiosk nyo palagi, pati yung app di din gumagana... Magsara na kayoThe system is always down.

2. However, UI design could still be improved to make it more professional.i can't login it says the system is experiencing higher than expected usageThe previous versions were okay.

3. I will make it 5 star after you fix this issue.it's not that friendly-app, not functioning, it's very laggy and feels-rough using it because of the old style - design, just na.Always connection timeout.

4. It only loads properly when given precise location access, which seems unnecessary and restricts the user's data privacy options.

5. Having those billers gone kind defeats the purpose of having to do an "advance" payment or transaction processing.

6. I am so disappointed when I only received a text message but the cashier wants to confirm it by checking my transaction history, and it doesn't appear there.

7. It shouldn't be even called a 'wallet' and doesn't consider customer experience (with wallet apps).

8. I was really glad when they added the feature that converts points to CLiQQ Pay credits because I don't really like the rewards offered here.

9. It always says "The system is experiencing higher than expected usage.

10. I cannot open that is why I uninstalled it.App does not function when granted approximate location access.

11. But today, for the first time, I tried to claim a reward using points.

1. Fix CLiQQ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CLiQQ: Restarting the app will resolve most errors.
2. Update the CLiQQ App. Here is how:
   1. On Android goto PlayStore » Search for "CLiQQ" » Open CLiQQ by 7-Eleven » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CLiQQ » click "UPDATE".
3. Clear CLiQQ by 7-Eleven app cache: Clearing cached data will force your app to retrieve the latest data directly from CLiQQ servers.
   1. On Android, goto Settings » Apps » Select "CLiQQ by 7-Eleven" » click Storage » click "Clear Cache".
4. Check CLiQQ app permissions. If any of these permissions required to use your device's features are disenabled, CLiQQ might not work.
5. Uninstall and reinstall CLiQQ. If nothing else has worked, completely uninstall CLiQQ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CLiQQ not working

2. Fix CLiQQ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CLiQQ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CLiQQ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CLiQQ may not be able to connect to the Internet when running in the background.