Contact Petcube Customer Service

Why should I report an Issue with Petcube?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Petcube Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Watch and play fetch with treats and laser games with your cats and dogs through Petcube HD pet camera and save lonely pets from boredom.

2. If you have a Petcube, use the pet camera app to watch your pet live from your phone, talk to, play with a laser toy or fling them treats anytime, anywhere.

3. If you are worried about your pet’s health, get a professional opinion from a certified veterinarian via Petcube App.

4. You can even give your family and friends access to your camera to share the cutest moments with your loved ones!

5. Petcube app is free to download, and can be enjoyed as a standalone experience.

6. Enjoy 24/7 video history to replay up to 90 days of your pet’s activity.

7. Get notified of any disturbances at home with smart sound & motion alerts and tune in to see what your furkid is up to.

8. For App-only users, discover the daily dose of cuteness you’ve been missing.

9. If you have any questions, drop us a line at support@petcube. com.

10. We’re happy to assist you and take any feedback about the Petcube app or your Petcube camera.

1. Really wish these issues would get resolved.The camera is fantastic at detecting subtle changes of lighting through the day and recording them (I.E when nothing is happening, often multiple 10 second clips in the same minute) and then will conveniently not record my dog when she is moving in front of it (the 10 second clip will start with her walking into view and the next clip will be minutes later when she is in a different location, nothing saved inbetween).

2. Overall a nice way to watch live and interact with a pet, but a little dissapointing with when it decides to record.I had issues with the app connecting to view the camera and it always closing the screen immediately and going back to the petcube app home screen.

3. 4 months after reporting the 1st problem of not being able to record videos in play mode with still no resolution.

4. Many times when she does get up and move around there's no notification at all! I've grown accustomed to checking the live camera because I know the notifications cannot be relied on, but more often than not I will get a black screen with a spinning circle, and no live images.

5. Started off with not being able to record videos in play mode, then being unable to talk to pet.

6. When they sent an update to fix the microphone problem, the video freezes after a few seconds of opening it.

7. For example, whenever I open the app, the camera shows no wifi, so I have to click on the settings tab, then click back, just to be able to see the camera.

8. Then, multiples times per week one of my cameras just goes offline, in that case I need to unplug the camera and after that it works good again.

9. Also, the treats that come with it clog the dispenser.I love the concept and everything BUT on my android phone I cant upload/watch videos of pets.

10. Please let me set times for autoplay, it starts when it's not my cats playtime and it shines in my eyes .... I have a tiny apartment, reconfigure your auto play to shine the laser closer to the unit please.

11. Also, you may want to contact the PetCube service reps if you have issues connecting.

1. Fix Petcube Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Petcube: Restarting the app will resolve most errors.
2. Update the Petcube App. Here is how:
   1. On Android goto PlayStore » Search for "Petcube" » Open Petcube » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Petcube » click "UPDATE".
3. Clear Petcube app cache: Clearing cached data will force your app to retrieve the latest data directly from Petcube servers.
   1. On Android, goto Settings » Apps » Select "Petcube" » click Storage » click "Clear Cache".
4. Check Petcube app permissions. If any of these permissions required to use your device's features are disenabled, Petcube might not work.
5. Uninstall and reinstall Petcube. If nothing else has worked, completely uninstall Petcube then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Petcube not working

2. Fix Petcube Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Petcube be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Petcube not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Petcube may not be able to connect to the Internet when running in the background.