Contact pCloud Customer Service

Why should I report an Issue with pCloud: Cloud Storage?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of pCloud LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Edit: also, because I can't see the queue I also can't clear it, and when I can't clear it, I cannot scroll down any list (after a search, etc.) -- this is a major, major issue.Most systems just have one hierarchy under one folder, but the way you can choose to sync any folder on your computer with any folder on pCloud so helpful! pCloud has worked great for me for years on Windows, Linux, and Android.

2. Other than that, I'm glad to know I don't have to worry about monthly payments, just a one and done deal for lifetime!Unsure of this is exclusive to pCloud, but if pics and vids are saved on the external memory card of the phone, the app wouldn't upload the files automatically.

3. --- 2 things: 1) instead of password, implement PIN + biometric lock; and 2) when a file is made offline, please keep the folder structure while accessing it from "Offline files", instead of keeping them at root level.

4. The only problem I would want to state is when I'll get a notification saying a task has failed, when it has in fact, not failed.I'm on Android and I wish you can have an option to view your gallery with more columns and rows (instead of 2 columns by default), especially when you have a lot of pictures to scroll through.

5. The only way to access these files in the audio files list is to manually type the song or album name in the search bar.

6. Another issue that is bugging me is that I like to listen to my saved songs in the app, but the music player will inadvertently crash for no reason.Overall, it's a very good app.

7. List of music files by playlist, artist etc.

8. I tried AIMP and cloud player as a workaround, but they both had issues with streaming from PCloud via WebDAVI got this app as a replacement for Google Drive.

9. I continue to use the app because I bought the lifetime plan.EDIT: Not only did they fix the disappearing queue, they fixed the scrolling issue from the previous version.

10. I has transfer everything to the internal memory card before the app would upload the files.

11. Highly recommend as a replacement for Google Photos.The music player portion of this app is rudimentary.

1. Fix pCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart pCloud: Restarting the app will resolve most errors.
2. Update the pCloud App. Here is how:
   1. On Android goto PlayStore » Search for "pCloud" » Open pCloud: Cloud Storage » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for pCloud » click "UPDATE".
3. Clear pCloud: Cloud Storage app cache: Clearing cached data will force your app to retrieve the latest data directly from pCloud servers.
   1. On Android, goto Settings » Apps » Select "pCloud: Cloud Storage" » click Storage » click "Clear Cache".
4. Check pCloud app permissions. If any of these permissions required to use your device's features are disenabled, pCloud might not work.
5. Uninstall and reinstall pCloud. If nothing else has worked, completely uninstall pCloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing pCloud not working

2. Fix pCloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make pCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to pCloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, pCloud may not be able to connect to the Internet when running in the background.