Published by PassTime on Jul 22, 2024

contact Mobile Installer Chat with our AI-based Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ?



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Why chat with our AI Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of .
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Would be nice if it didn't auto log out after a while since I usually enter the vehicle info when I start a new install.

2. Checking the 'keep me logged in' an option does absolutely nothing.

3. By the time I'm done I have re-enter everything and do the Google authenticator.

4. It does do what it needs to do but could be better.

Steps to Troubleshoot & Fix Issues

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart : Restarting the app will resolve most errors.
  2. Update the App. Here is how:
    1. On Android goto PlayStore » Search for "" » Open Mobile Installer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
  3. Clear Mobile Installer app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
    1. On Android, goto Settings » Apps » Select "Mobile Installer" » click Storage » click "Clear Cache".
  4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
  5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing not working


2. Fix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!