Contact Parent Portal Customer Service

Why should I report an Issue with Parent Portal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Parenta Group Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only issue is the newsfeed section and when uploading things as you cant scroll to the left; cutting off the forest words of the postsThe concept is great, but it's quite clunky.

2. The information is always as expected from the nursery, but the images can only be viewed 1 by 1, you can't scroll them if there's several, there's also no download option that I can find, so you can only really screen shot them if you want to save them.

3. Also, a live chat with the carers would be great so we could directly talk to the carer live.Terrible, outdated app and stiff and doesn't always work.

4. It would be good if there was some saved information when you get logged out so maybe only a password is required? On the plus side, I do get lots of smiley pics of my little girl :-)Ok app.

5. Also Interface a bit flakey , for example need to return back to home screen just to refresh newsfeed.I can see a great improvement on the app.

6. Keeps prompting for full login details every 2 weeks (user name / dob / password) which is a bit of a waste of time.

7. Always seem to have to re-enter my login information after an update which is slightly frustrating.App doesn't even save login details.

8. Would be good to be able to filter daily diary by entry type (i.e. observations) See photos in one place and allow for download.

9. It would be great if we could see the history of the home observations in similar format as the nursery ones.

10. I thought I it be good for my granddaughter, but can't figure it out.Great facility to have but implementation lacks robustness.

11. Would be great if it was possible to filter the News Feed by items.

1. Fix Parent Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Parent Portal: Restarting the app will resolve most errors.
2. Update the Parent Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Parent Portal" » Open Parent Portal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Parent Portal » click "UPDATE".
3. Clear Parent Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Parent Portal servers.
   1. On Android, goto Settings » Apps » Select "Parent Portal" » click Storage » click "Clear Cache".
4. Check Parent Portal app permissions. If any of these permissions required to use your device's features are disenabled, Parent Portal might not work.
5. Uninstall and reinstall Parent Portal. If nothing else has worked, completely uninstall Parent Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Parent Portal not working

2. Fix Parent Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Parent Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Parent Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Parent Portal may not be able to connect to the Internet when running in the background.