Contact Parental Control Customer Service

Why should I report an Issue with Parental Control : Screen Time?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bit Guardian GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I need her complete web search as it happens and content of texts sent and received.it was great during the trial period but I upgraded to premium but it won't let me access premium features...I've tried contacting support and I've never heard back so I'm cancelling for that reason.

2. If you want an app you don't have to interact with, double check that ot is still working, and reapply the same settings regularly, try the other similar apps.On the surface the app works great, then I found out how many ways around it there are.

3. But come to find out that it works perfectly, unless the child creates a 2nd user profile on the phone (feature in Android), in which case the app doesn't work at all.

4. I would suggest that for the app control that you adjust it so you can control certain things like what new app they want to download or the restrictions on phone settings app needs to be expanded.

5. Also something which I didn't like is one of the hyperlinks brings you to PayPal to send a fee? I thought this was weird and makes me question if its a "pay for service " which is an unofficial approach?!I have been searching for a parental App since long and finally selected this one after some research.

6. Picture in picture will still work, the links can be accessed through messenger, and if he restarts the phone in safe mode the app is still accessible.

7. Great concept but I'm not going to keep paying for something that I can't access all features for.

8. A twelve year old figured out at least three ways that I know of to continue to watch YouTube after I had it blocked.

9. Not worth it.Last couple months I have to email them to get them to reactivate my subscription.

10. Way too easy to manipulate for any kid and needs to be fixed for this app to get even 2 stars.The app itself is quite good, lots of options to play around with to suit everyone's requirements.

11. Not this time though.I thought this had promise at first, and even purchased a premium subscription.

1. Fix Parental Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Parental Control: Restarting the app will resolve most errors.
2. Update the Parental Control App. Here is how:
   1. On Android goto PlayStore » Search for "Parental Control" » Open Parental Control : Screen Time » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Parental Control » click "UPDATE".
3. Clear Parental Control : Screen Time app cache: Clearing cached data will force your app to retrieve the latest data directly from Parental Control servers.
   1. On Android, goto Settings » Apps » Select "Parental Control : Screen Time" » click Storage » click "Clear Cache".
4. Check Parental Control app permissions. If any of these permissions required to use your device's features are disenabled, Parental Control might not work.
5. Uninstall and reinstall Parental Control. If nothing else has worked, completely uninstall Parental Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Parental Control not working

2. Fix Parental Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Parental Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Parental Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Parental Control may not be able to connect to the Internet when running in the background.