Published by Sravan Kumar on Mar 31, 2024

contact PaperSpan - Read It Later Chat with our AI-based PaperSpan Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PaperSpan?



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Why chat with our AI PaperSpan Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of PaperSpan.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. One feature I'd like to see is the option to adjust the read stored when listening but it's a small issue and can be done in your system settings.I was a huge Pocket fan until it became too restrictive to use the free version of it (eg three highlights per article).

2. Unlimited highlights per article aside, I have really enjoyed using the text to speech function to listen to articles while I'm on the move.

3. The web version: doesn't highlight > 10 words at a time & is not consistent with removing the notes it does end up highlighting: sometimes it works, other times the removed highlight is back on the page in a matter of seconds.

4. I wish I could disable the option to go to web view, as I end up clicking too many links rather than just saving them for laterI was using Pocket for a long time but now I have switched to PaperSpan and I'm very pleased with the change.

5. For some news articles it would only download a portion, cutting it off part way down the page, usually where there was a chunk of advertising, and omitting the rest of the article and text view.

6. I want to use this more, but highlights not usable rnReluctantly downloaded this app to replace Pocket since Pocket has terrible offline downloading issues on Android.

7. First of all, compared to other readers PaperSpan's offline text view is cleaner.

8. I hope these things get remedied, then I'll come back.I love the different reading options this gives, and also love that it has tons of room so I can save articles.

9. The only thing I wish is that it had its own articles to choose from and read if you wanted.Tried several apps but I liked this one.

10. However, things that don't work : App installed on Chromebook : Tap to highlight works but click & drag to highlight doesn't.

11. Better still, you can even listen to articles from certain places by just tapping the text at the point to start.

Steps to Troubleshoot & Fix PaperSpan Issues

1. Fix PaperSpan Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PaperSpan: Restarting the app will resolve most errors.
  2. Update the PaperSpan App. Here is how:
    1. On Android goto PlayStore » Search for "PaperSpan" » Open PaperSpan - Read It Later » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PaperSpan » click "UPDATE".
  3. Clear PaperSpan - Read It Later app cache: Clearing cached data will force your app to retrieve the latest data directly from PaperSpan servers.
    1. On Android, goto Settings » Apps » Select "PaperSpan - Read It Later" » click Storage » click "Clear Cache".
  4. Check PaperSpan app permissions. If any of these permissions required to use your device's features are disenabled, PaperSpan might not work.
  5. Uninstall and reinstall PaperSpan. If nothing else has worked, completely uninstall PaperSpan then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PaperSpan not working


2. Fix PaperSpan Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PaperSpan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PaperSpan not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PaperSpan may not be able to connect to the Internet when running in the background.

Reported Issues

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